Why is chat unavailable

Hi does anyone know why chat is unavailable. There is no support being offered. I have called and left a message. States that chat should be available in my account yet it is red and unable to be clicked. Where is the customer service at Infusionsoft by Keap? Is anyone else facing this issue?


Not sure when you tried to access, but here is their latest statement re: support:

Because we care about our customers and employees during the Coronavirus Pandemic we are adjusting our support hours to Monday – Friday from 6:00 am – 7:00 pm Pacific Daylight Time for Phone and Chat. You can find addl. resources at: bit.ly/1Jr8lCi.