After sending a request manually to have Customer Confirm their email status and they respond positively (envelop change to green) is there a way to capture this response to apply a tag or action?
Right after the confirmation add a sequence and add whatever tags you want in there. The āConfirm Emailā is a Link Click Goal that will trigger the automation behind it.
I understand what you said. However it is from this area that I am asking when I send the option to confirm and it is confirmed how can I access this change to use this information
There are āemail status automationā triggers you can set from inside the Marketing - Setting section, but they only address āunengaged marketableā, āunengaged non-marketableā and āopt-outā statuses.
The only way I know of would be to, instead of sending your confirmation request from right here, set up a super-quick campaign that is simply sends the opt-in request and then put that sequence, as I mentioned, behind it.
Iām not aware of a feature that automates anything once someone opts in.
Open to suggestions from others ā¦.
Jeff
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Jeff, thank you. I truly respect your response and suggestion. If no one else a suggestion I will do what you suggest. It would have been very handy to be able to use the automatic response to trigger something else i.e campaign, tag etc.
What @Jeff_Arnold explained is correct, @Dr_Ralph_Boyce.