Hello community!
Quite specific, but I need to identify the latest action from customers related to their account. For example, when a user confirms their email address, “confirmed email address” appears in this section, with a “27/3/26, 4:10 pm” as the timestamp. I need to extract this information via a REST API call to identify their latest action.
For this example specifically, I can confirm the API call https://api.infusionsoft.com/crm/rest/v1/contacts/XXXX does return a “last_updated” timestamp, but this isn’t matching the later date in the example listed above.
Hope you can assist!
Hi! Thanks for reaching out. At the moment, this specific information isn’t available through the API. I’ll check with the team to see if this is something we can support, and I’ll keep you posted as soon as I have an update.
Thanks for getting back so quick. I couldn’t find any reference to what actions actually update the “last_updated” value. I would have thought an action by the customer that results in an update for that profile would have been the trigger? Or have I found a bug?
@Bill_Vanderent You’re welcome! We looked into this, and due to the current semantics, this isn’t a bug. The last_updated field reflects changes to contact details such as name, time_zone, and website, rather than contact activity.
We’ll take your feedback as a feature request. The team will evaluate whether we can expand or adjust this behavior, and I’ll keep you posted on any updates.
It may take some time, as we’re currently focused on closing the gaps between v2 and XML-RPC.