Not enabling Paypal Subscription

Max Classic
1

Infusionsoft keeps saying I can’t turn on subscriptions on my paypal checkout express showing the following message

Important: Additional PayPal Setup Steps Required

We’ve connected to your PayPal account, however your account with PayPal is not currently set up to accept subscriptions and payment plans.

However I even talked to Paypal about it and they said everything is good on my side. Any ideas?

2

Hi, @Lucia_G, have you looked through this article yet?
https://classic-infusionsoft.knowledgeowl.com/help/paypal-reference-transactions

3

Yes, I sent them an email more than 48 hrs ago and that’s why I called them and they said all is good . Not sure whats going on.