Mass import data is missing

Pro and Max
1

I have imported several lists that have 1000’s of contacts. I match the imported fields to their appropriate fields within Infusionsoft during the second step, however after the upload is complete, only the custom fields and the e-mail address is showing.

The first name, last name, the phone numbers, addresses and other basic data are all missing. Can someone please help or explain? Thank you!

2

Hi, @Marie_Zecca. I would look over this article. If you can’t find an issue with your file, please contact support so a rep can look it over.

3

Hi @Marie_Zecca,
If the question is still unresolved, you may re-import your contacts to Infusionsoft automatically using third-party service.