Is chat down this weekend? It's caught in a loop

When I click the link “Chat support 24/7,” instead of getting access to chat, I get a popup called “How to Chat with Support.” Which tells me to click the link I just clicked.

I see that people have had a similar problem in the past, without apparent resolution. A green chat button does not appear when I change screen view size.

i’m not getting replies on my questions either even on this board. sigh. feels like a graveyard. i think our org need to switch away from Keap.