Is there a third-party app that someone can recommend to add a live chat feature? We had a live chat with our other CRM, Agile. It was located on the top right of the browser and gave a notification when someone started chatting with us on our website. This is very valuable if someone has a question. Apparently, Infusionsoft doesn’t offer this.
Infusionsoft does not have anything natively and to implement it would probably only be doable by using a browser plugin because there isn’t anyway to directly modify the UI otherwise and a browser plugin would be the only way to accomplish that.
Such a plugin does not exist that I’m aware of, so that likely means that it would have to be created/designed by one of us developers here or in the infusionsoft api FB community.
I would check to see if these are directly working with the UI or if they aren’t just a chat that you put on your website (for example) that will add contacts (and possible the chat log?) to your app. I got the impression you were looking for something that worked real-time in IS? One of these may also use the method I mentioned of using a browser plugin, which would work for you in that case 
Hi John,
FuseDesk is the application that integrates. I am using it for a while now.
Ok, so zendesk already has an Infusionsoft integration. What is missing that you still need to happen then?