So I am looking for an option in Billing Automation or something to that effect:
- I have built a campaign to take folks through notifications when they have a failed order
- I have updated Billing Automation for Failed orders to add a Tag that adds folks to the above campaign.
For standard Failed orders, it works fine.
In order to trigger the Failed Order, a purchase needs to be attempted. Unfortunately, there are many exceptions that would make an un-paid invoice NOT trigger a Failed Payment:
- Credit Card was removed from subscription
- Credit Card identified as expired
As a result, since these exceptions do NOT process a payment, they cause an invoice to go unpaid with no way to track except for reporting.
I would like to be able to automatically trigger a Tag on ANY contact that has an invoice that goes unpaid, even if it waits until the following day.
I’m unable to employ any integrations and just looking for a way to do this within Keap.
Thanks for reading,