I have a free trial that converts to a paid subscription. They have to enter credit card info for the free trial, but when the first payment goes to process it usually fails.
I tried this myself and was able to buy the free trial with the wrong address and ccv. Then when the first payment should process it failed.
I am using Authorize.net and spoke to them. Apparently Infusionsoft doesn’t send them the $0 transaction to verify/validate. Any thoughts on how to fix this? I would think this is a broad issue???
I tried IS chat support and they were not helpful.