Error 640

Hello everybody!

So, I made a web form in a campaign with the next fields: email, name, a custom text field and a checkbox, all of them required. The form redirects to an address that’s a Thank you page.
All of this is just the usual thing I’ve been doing for quite a while, and then I use Formlift to import the form to my wordpress page. Now, when I fill the form and click send I get an error 640 and I just don’t know why.
I also tried using the html given by infusionsoft and the same problem happens.
I tried using the support chat but I’m 18 in queue.
Any idea of how can I solve this?

Thanks in advance.

@Nacho_Perello, this is a known critical issue that was identified recently. Our development team is currently working to resolve this asap.

I spoke with chat support about an hour ago and they said that they are receiving a large number of inquiries with the same issue.

It appears all contact forms made using the legacy “Web Form submitted” have been affected by this, as I have tried running numerous tests with various forms I’ve created (both using Formlift and the Infusionsoft hosted URL) and each time am still getting the same error 640 message.

As a temporary workaround, you could recreate the same form using their new Landing Page builder, as it appears that has not been affected by this issue at this time.

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It is a newly listed ‘known issue’


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This should be resolved. If it is still not working for you, the patch hasn’t rolled to your app yet, which may take up to an hour.

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