I’m new here. I have two questions and I thank you in advance for your availability.
When two linked contacts (for ex. mother and son) are inserted with the same e-mail address, someone knows why the system automatically merge the 2 contacts?
And also, if I introduce a new IF, which provide an automatic e-mail, but I have not added the e-mail address yet, the template message will not be sent. Someone knows if the message could originate also later, if the e-mail address will be inserted in a secondary moment? And if not, why?
Thank you all,