Hi, does anyone have the same problem like me? I use web page automation for tracking utm link for email. When I tested it with my team, anyone who registered the link by Safari on Iphone Plus 7 couldn’t be recognized in web page automation. Then I searched google about this problem and I found this article: Safari ITP 2.2: Apple Cracks Down Further on Cross-device Tracking -
I’m sure I set up right because I tested with other platform (google chrome), it worked well. Could you show me how to fix this problem? Thank you
Certain aspects of Infusionsoft do not function on Safari but do in Chrome… though I’m not aware of any issues with a web form tracking not working, you may want to contact support to see if they can look at log data to determine what’s happening.
It’s unlikely that Safari is causing the issue. ITP blocks tracking parameters that allow tech cos to track individuals (like the Google Click ID for instance). It doesn’t block UTM parameters. The easiest way to test this is to go to your site with UTMs and see if they get stripped from the URL or not when you arrive. If not, this isn’t the issue.
I suspect the issue is something more to do with the Keap tracking. There are dedicated tools that can help with this and work with Keap (Attributer.io for instance).
They’ll store the UTM parameters when the visitor first arrives on your site and then pass them through with each form submission. For Example: someone taps your email link on an iPhone, browses a few pages, then completes a form. Attributer can pass through the UTM parameters from your email, the original landing page, the form submission page, and a whole bunch more.
You can also custom code localStorage and server side capture, but it’s fiddly to maintain and still needs ongoing testing as Safari changes behavior.