Hello! On my trainer-talk.co.uk website, I have embedded web forms to start a sequence, but they are randomly not showing for some people. The box where they should display is showing, but the form itself will not display. There’s no pattern to the browser or device either, for example:
I can see the forms using iPhone and Chrome, but another person can’t at the same moment
I can see the forms on my desktop through Chrome, but not on my laptop in Chrome
I have tried disabling plugins to see if there’s a conflict and it’s not that. I have other products that I sell on another website which are also through Infusionsoft, but they link directly to an order form, rather than being an embedded form, so it would appear that it’s just the embedded form that’s the problem.
The specific pages are ‘Trainer Talk Local’ and then the forms are contained on each of the location pages.
We have people trying to book and unable to see the forms to do so.
Help! Thank you
Just had this message from someone trying to book (we asked her to try different combos):
“I tried Chrome and Safari from my iPad, nothing, no button no form, tried my phone - still no button, tried Chrome on my MacBook - nope, however success with Safari on the Mac…so perseverance and too many Apple toys. See you all on Friday.”
Hi Sharon, that’s… really strange.
I am actually at a total lost on this one, the ONLY thing I can think of is cookies. If you view these in Incognito mode can you see them. If the answer is NO then maybe they aren’t published correctly and you have a working cashed version.
Have you updated the forms recently?
Thanks for responding. Unfortunately looking in an incognito window doesn’t do the trick. I don’t know if they are published incorrectly though as they are working as they should in some places. They have recently been created for us by a recommended IS person and having gone back to them, they have no ideas and recommended asking here.
I really don’t know what to do now - is there anyone else I can ask?
Well I would be contacting support and asking them to look into it, details here
What I DON’T understand is why the SAME form is working for some and not others. If it was different forms then I could understand it (incorrectly published, code incorrect, etc)
Sorry I can’t be more help without actually being in your system.
All the best
Thanks Andy - yes, it has us stumped too!
I will get in touch with Support.
@Sharon_Gaskin - this know issue might be you, if not then I’d add you app to it so you get notified:
Issue Number: 1983601
Issue Status: Support Researching
Estimated Resolution Date: 4/10/2020
Product Line: Infusionsoft & Keap
Thanks a lot, I had a similar problem. I’ll get in touch with support too then