Submitting Support Case Online

Hey Team,

I just got this email when I tried to email Keap:

Thank you for contacting us. This inbox is only monitored when replying to an open case, so we won’t see your email — but we want to resolve your question as quickly as possible.

Here’s what to do:

  • Option 1: From your Keap application, submit a support case online or chat directly with a rep.

I have tried chat four times today it times out and tells me no one is there even though I am in the “queue”.

Can someone tell me how to submit a support case online? I can’t find the option.

  • Phil

Bump please!