Merge Fields in an Autoresponder


I am trying to insert a merge field in an Autoresponder. Am just not getting it right. When I tried the same thing in a conventional mailer everything worked well. What am I doing wrong? Can anyone help please.


Hi Theresa,

Might it be possible to ask a little more information on what you are doing? Are you setting up an automatic response in the campaign builder or within another software? What are you typing in where you want your merge to happen? For example the format for Infusionsoft email merges is “~Contact.FirstName~”. You should also have the option to select a merge field from a drop down on the blue formatting bar that appears at the top of the email body when any text field is placed in the builder.

Hope this helps!