Infusionsoft legacy api - field not updated

API Q&A
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1

Dear support,

We are having some problem with infusionsoft legacy api. When updating, some fields are not updated with the new value even through the response was a success with contact id returned. How should I troubleshooting this?

Please help. Thank you.

2

Good morning Ran!

If you’re encountering errors with the API, could you please file a ticket with our Advanced Support team? They have the ability to inspect production data, which I’m not permitted to do as part of the engineering staff.

https://developer.infusionsoft.com/support/tickets/create/

Thanks!

  • Tom Scott
    Keap API Engineer
3

Thank you Tom. I have created a ticket and am still waiting for the response. Is there a way to expedite the process? This is affecting our production environment.

Thanks again.