I am receiving multiple unnecessary responses from Task Notifier

[Katie (Katie @ Banchory Spinal Health)]

I have made a sequence in which a group of patients receive an email with a click box, to fill out their details, in order for me to be notified to send them a gift. However, as soon as the recipients receive the email, I am notified to say they have filled out the form, when they haven’t? Just wondering if there is something I need to do?

[Jeff_Arnold]

send a screenshot of your campaign

Thanks,
Jeff

[Katie (Katie @ Banchory Spinal Health)]

[Jeff_Arnold]

Inside the form, under ’settings’, is there an email address there that is getting a notification? If so, you could be getting one from there and from the campaign.

If not, are there tags being applied on the checkboxes on the form?

Thanks,
Jeff

[Katie (Katie @ Banchory Spinal Health)]

Hi Jeff,

No there is not an email address provided on the form.

How would I know if there was tags being applied on the checkboxes?

Thanks,
Katie

[Jeff_Arnold]

if you click on the checkbox in the form inside the campaign builder you will see a little tag icon … it will have a number in it if there are tags being applied.

Thanks,
Jeff

[Timothy_Smith]

@katie,

My understanding is you are receiving tasks from Task Notifier, even though contacts have not filled out your form.

Here’s a screenshot of a task notification similar to the one you described:

Based on your provided screenshots, it appears this task is being created in the same sequence as the email that gets sent to contacts you wish to complete the form:

If you wish to wait for the task notification to be sent until after the ‘KSMS Form’ is submitted, one option would be to duplicate the ‘Consultation Scheduling: 1 Email & Task to Call’ sequence and to add the duplicated sequence after the ‘KSMS Form’, renaming the first sequence ‘Consultation Scheduling: 1 Email’, and calling the second sequence: ‘Consultation Scheduling: Task to Call’

From there, you would need to take the task out of the ‘Consultation Scheduling: 1 Email’ sequence, and also take the email out of the ‘Consultation Scheduling: Task to Call’ sequence, as shown in the screenshot below:

With this proposed setup, contacts would be sent one email from the ‘Consultation Scheduling: 1 Email’ sequence after the initial tag gets applied.

Only contacts who submit the ‘KSMS Form’ would be added to the ‘Consultation Scheduling: Task to Call’ sequence, where a task would be created, and Task Notifier would send a notification regarding that task creation.