Contact Emails unopened

Hi Keap, We are noticing that emails to customers are unopened, however they are saying that they have seen them. Could this be due to reading them on a mobile phone as opposed to a PC? Could this also be if they have preview them instead of actually opening the email? IF so, is there anyway of also tracking opened emails on the phone?

Have also noticed it happening with tasks set for internal users. They have read and printed the task, however it remains ‘unopened’

Kind regards,

Kat :slight_smile:

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I’m having this same problem. Did you get any response to your question, Katrina?

We have also had this concern/ question fro quite awhile as the unopen stats are alarming otherwise. Has anyone heard anything on this?