Can't get tags from infusionsoft in leadpages integration

hi, we’ve successfully used leadpages integration with infusionsoft by entering the app name and api key and the relevant user is an admin but we cannot pull the list of tags when we’re trying to configure integration in a leadbox. any ideas how to solve this?

The only advice I can give is to contact whomever built the integration. In your case, I assume you are using the one that leadpages built. You can email their support team here:

Here is the setup article, so maybe there are some troubleshooting guides