Auto Payment for specific campaign

I have been trying to take my customers off of autopay who are assigned to a specific campaign. They continue to be charged every month and are now getting pissed. I have gone into the system and when it says do I want them on autopay, I say no. But they are still being charged. HELP!!!

I think we need a bit more information on this to send any kind of a solution.

  1. How are you processing these orders? Native Infusionsoft shopping cart? Outside cart? Order forms? Something else?
  2. Are the orders being processed IN the campaign or are contacts being added tot he campaign AFTER the order is processed?
  3. Can you post a screenshot of the settings where you’ve turned off autocharge?