Yes. I’ve had multiple chats over what should be a straightforward fix for them. Deleting contacts due to GDPR requests is a physical task with 7 steps involved in deleting each contact.
With over 35K contacts I get 50 - 70 delete requests per week. This takes me 1 hour a week since GDPR became mandatory. Infusionsoft is ignoring my request. I’ve already spend 6 hours deleting contacts since GDPR’s launch. Infusionsoft could have fixed the problem in less time, all it requires is a unique tag for GDPR requests so they can be found quickly and deleted. Add in the time all other customers have spent deleting GDPR requests and Infusionsoft could solve a big time consumer for their customers with a minimum amount of effort.
I’m not even mentioning that most of the GDPR delete requests have Canadian, Australian & other non EU email addresses.
Come Infusionsoft, fix this problem or get back to me with an update other than “we’ve passed this on”.