I have Admin Status and am trying to re-activate an existing user who currently has Inactive status.
I have tried clicking the box alongside his name and then clicking Add User but the system asks me to enter details as if he is a new user.
You’re clicking on the name in the user list and then clicking the ‘Activate’ button, right? It should just immediately give you a message that they have been made active.
I can’t see an Activate button only an Add User button
Tried that still can’t see an Activate button. I am in View Users.
Do you see the same thing?
As I said, you need to click the user name to edit the record first (not be in the list)
I was in the wrong screen. Now fixed, many thanks for your help.