What's up with this "ShowLockDownOrderForm" thing?

Max Classic
1

I have a client that is beating his head against this “Lock Down Order Form” super strange feature.

If a customer fills out his order form and the gateway denies the credit card charge, then the client is sent to a “ShowLockDownoOrderForm” URL that shows the order form but doesn’t let them change their billing address and has a super super annoying Captcha (not just an annoying “type these letters” thing, but a complicated, click on all these images one).

Can anyone at Infusionsoft tell me why there IS a “Lock Down Order Form” page?? We kind of want our customers to be able to fix their billing information so that they can pay us… and a super annoying captcha… on an ORDER FORM!!! The whole idea here is to get rid of the barriers in front of our customers giving us their money - why in the world would we want this “lock down” feature?

1 Like
2

Yep - we’re seeing the same issue!

3

Can anyone at Infusionsoft comment on this?

4

@Jordan_Novak and @Louise_Hendon, Please give me the app name(s) in question or just link me to the order form and I’ll take a look with Support.

1 Like
5

Thanks @martinc, I just messaged you the details.

6

Just to update that I’m still working with some people internally about this. Haven’t forgotten about it :smiley:

7

Hi, I’m having the same issues and a ticket was opened with ASR to solve the exact same issue. Can you look into my ticket as well? Looks like you may have found a solution. @martinc

8

Over a year later this is still an issue. Can we please get this fixed?

9

Over 6 years now and this is still an issue with LockDownOrderForm when the billing address is not correct.

10

Did anyone ever figure out how to disable the lockdown form? We’re having the same issue and can’t find anything on how to fix. @martinc ?