I automated an email that goes out after the customer fills out a webform.
I would like to automate a second email (I call it follow up email) that it’s supposed to go out ONLY to those customers who did not respond to my first email.
I have no clue how to do that. Can you guys help?
Inside the sequence that has the first email (1), you would simply insert a delay timer and trigger the subsequent emails. Then, when they ‘respond’, you will trigger a goal that is further downline (to the right) and that will pull them out of the first sequence, stopping any followup.
How are they ‘responding’ … are they clicking a link (in which case you can add a tag and set up Tag Goal downline (2) to pull them out of the sequence), or are they filling out another form (2 - in which case the form would be downline to pull them out).
If they are simply ‘responding’ to the email, you will need to implement a manual process to identify that, or use a 3rd party piece of software to parse the emails that are sent to you.
Thanks,
Jeff
Thank you very much !!! My problem is that this the situaion I am in:
If they are simply ‘responding’ to the email, you will need to implement a manual process to identify that, or use a 3rd party piece of software to parse the emails that are sent to you.<<<<<<<<
Would you please explain what it means “to implement a manual process to identify that”? How can I implement sucha process? And/or what kind of 3rd party piece of software should I be looking for ? Can you please give me a clue ?
Thanks again in advance
Why my post was reported like spam and hidden ? What did I say wrong ? I am new to the platofrm and I am just trying to figure out how to do things. Thanks
A 3rd party software like Integromat Zapier or Parsey would allow you to have your emails ‘parsed’ so that you could read the subject line of the email that is being replied to. If the subject line contains the subject line of your first email you sent, then you could trigger the automation to then apply the Tag (which triggers the Tag Goal) to say that they replied to the email.
You would connect your email account to the 3rd party.
Set up an action to watch your emails.
When you have an email with the subject “RE: [subject line]”, then that would trigger the system to read the ‘from’ email, find that person in Keap, then apply the given tag.
Thanks,
Jeff
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