REST hook not verifying

When I attempt to perform a verification of the hook, I never receive a POST from Infusionsoft to verify. I’ve even tried to trigger this manually via the interactive API docs, but it still does not verify. Where can I get help for this?

Hi @Eric_Berry, can you post your application name (or DM it to me if you would rather) so I can check the logs to see if there’s anything indicating why you aren’t receiving the verification post?

Application name is “skipio”

I don’t see an Infusionsoft application with that name. Do you have a specific Infusionsoft account that you’ve been testing with?

I replied via message

It looks like the issue here is that the SSL certificate being returned to Infusionsoft from the server as the main certificate isn’t yours which is causing a mismatch: SSL Server Test: (Powered by Qualys SSL Labs)

Look at certificate 2 for more information. RESThooks currently don’t support SNI.

@JonSmith The callback URL should be, not

Do you still think this is the issue?


When they ask about your app name they are referring to your infusionsoft app name as in where xxxxx is the app name.

Ah. Thank you.

@JonSmith the app name I am referring to in this instance is yi342

The application name doesn’t really matter that much as we are talking about SSL connections. Since Infusionsoft is receiving back a certificate for a different domain from the hookUrl this is the cause of the issue.

SNI would connect to the hookURL however we post to that server to initiate a secure connection. The default certificate is what is returned and used. Since the certificate returned to Infusionsoft and the hookURL aren’t the same domain it is seen as a security concern and the POST isn’t made. While we are working on making updates to support SNI it currently isn’t supported so when a connection is initiated the returned certificate for the server needs to be the one for the hookurl.