We have designed an email preference center with 5 custom dropdown (yes/no) fields, and we are designing a new campaign to help us keep our list clean. This campaign has a decision diamond with these 5 custom fields to classify contacts based on their communication preference. The decision diamon…

@Andy_Wroe Thank you so much for all your help. We believe, we cracked the mystery behind why the decision diamond is failing with dropdown fields. As you know our dropdown field values are ‘No’ or ‘Yes’. With default being No, the field values will show No in the UI interface by default. We made…

The yes/no custom field type is flakey in decision diamonds. I proved what the problem was with them about 2 years ago, shot a video and submitted it, no changes have been made, they are still flakey. I therefore recommend never using the yes/no custom field type, but a radio or drop down with yes/…

@Andy_Wroe when we went to the settings to change the type of the fields, we were surprised to see they are not Yes/No custom field but a dropdown with No as default. We would like to know what was the field type (radio /dropdown) you chose as a better solution when you had the problem.

Interesting, dropdowns/radios both work fine (preference on style really at that point). Were the contacts already in the sequence after the DD as you were doing a lot of testing?

@Andy_Wroe We have a catch all sequence in the decision diamond. If not for the catch all, contacts will fall out of campaign as they can’t enter any other sequence because of the flaky decision diamonds.

Any chance you can take an image of the DD so we can see it?

Relatively simple decision diamond logic failing even though Actions / Test confirms the desired behavior

Max Classic

Saketha_Satyavolu (Saketha Satyavolu) July 31, 2019, 3:56pm 4

Thank you Andy!

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Relatively simple decision diamond logic failing even though Actions / Test confirms the desired behavior

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