Problem with Debit Card

A customer gave me their debit card for payment but the system gave me an error message that I need to contact the merchant…she is an international client. Any reason why I can’t process her payments via debit versus credit card?

1 Like

There could be a few reasons why you may see an error. Their bank could be blocking the charge as a security precaution. You may want to reach out to our support team. (Chat is currently available, and phones will be available at 9am EST tomorrow morning) if you want to try to dig a little deeper into troubleshooting the error.