I actually have a better option than the email. If you head to https://infusionsoft.com/tellus we have a newer form that gathers customer feedback in a much more manageable way. I just looped in with @Mike_Hilton, who said, that we are transitioning away from the email address, and directing to the new feedback form
The email is still active, but we will be transitioning to the form I linked above.
So give that a bookmark, and please share with us. 