How To Eliminate "Timing Out"

How do you turn off the “time out” on the CRM (so that you don’t get reminders for calls, appts and other tasks)?

Hey, Don. Unfortunately, these session timeouts are required under PCI DSS.


Hi Martin, Thank you very much for your response.

So, I use a disk based CRM and I want to switch to Infusionsoft’s online CRM.

However, if it’s timing out every 15 minutes, how does anyone remember their calls? In other words, when the system “times out” the reminder alarms don’t work.

So, one solution would be to maybe have the alarms come through Google Calendar. I would be fine with that as Google Calendar never times out.

Anyway, I’m really appreciative of any help or guidance with this.



I believe @Pav’s XTendIn browser plugin has a feature to prevent logouts by refreshing the tab?

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@John_Borelli is correct. I forgot about that, John :slight_smile:

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Thanks John.

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Thanks so much. Works great!