Dynamic Content isn't working properly in one of our emails

Max Classic
1

Hi

I have created a welcome email sequence that is sent out to people who take a new quiz on our website.

There are 3 possible outcomes when someone takes the quiz and their quiz results get saved in a custom field in Infusionsoft.

The 3 possible results are: "Catch the Growth Wave”, "Conquer Complexity”, and “Explode Bureaucracy”

The dynamic content I have set up is as follows…

[% if contact.custom_fields.GROWQuiz == “Catch the Growth Wave” %]

CATCH THE GROWTH WAVE CONTENT GOES HERE

[% elsif contact.custom_fields.GROWQuiz == “Conquer Complexity” %]

CONQUER COMPLEXITY CONTENT GOES HERE

[% elsif contact.custom_fields.GROWQuiz == “Explode Bureaucracy” %]

EXPLODE BUREAUCRACY CONTENT GOES HERE

[% endif %]

I have tested the sequence and have found that if someone gets the "Catch the Growth Wave” results then the emails they receive contain the correct information.

However, if someone completes the quiz and records either “Conquer Complexity” OR “Explode Bureaucracy” then the dynamic content relating to that result does not appear in email #2 of the sequence.

Strangely, I use the same dynamic content in the first email of the sequence and it works for all 3 elements.

Has anyone else experienced this and if so, what can I do to fix things so that the relevant dynamic content appears in email #2.

I asked the Support Team at Keap but they have told me it is beyond their scope hence my post here.

Thanks in advance for any guidance

2

Try adjusting your conditionals to 'If contains" (change the == to contains)
See if that helps.
There may be an issue with it reading the entire phrase.

Thanks,
Jeff

3

Hi Jeff

Thanks for your quick response. I’m new to using Dynamic Content so am I right in thinking you mean I should change the content from…

[% if contact.custom_fields.GROWQuiz == “Catch the Growth Wave” %]

CATCH THE GROWTH WAVE CONTENT GOES HERE

[% elsif contact.custom_fields.GROWQuiz == “Conquer Complexity” %]

CONQUER COMPLEXITY CONTENT GOES HERE

[% elsif contact.custom_fields.GROWQuiz == “Explode Bureaucracy” %]

EXPLODE BUREAUCRACY CONTENT GOES HERE

[% endif %]

TO

[% if contact.custom_fields.GROWQuiz contains “Catch the Growth Wave” %]

CATCH THE GROWTH WAVE CONTENT GOES HERE

[% elsif contact.custom_fields.GROWQuiz contains “Conquer Complexity” %]

CONQUER COMPLEXITY CONTENT GOES HERE

[% elsif contact.custom_fields.GROWQuiz contains “Explode Bureaucracy” %]

EXPLODE BUREAUCRACY CONTENT GOES HERE

[% endif %]

Thanks

Andrew