I have been told I can not import a list because I will reach my limit of 10,000. How do I increase my limit?

Pro and Max
1

I have been told I can not import a list because I will reach my limit of 10,000. How do I increase my limit?

2

So currently (unless this has changed recently) you need to contact Keap directly to get it upgraded. Iā€™d probably start this through the chat now function.

Hope that helps

andy

3

Thanks do you know the cost to upgrade?
Also how do I delete contacts who have unsubscribed?

4

To question 1 - nope sorry, there are multiple upgrade routes and you will get more uptodate information from Keap directly than me

To question 2 - you want to go into reports (bottom option, left hand side)and select the Email engagement tracker.

In there do a search for the different opt out groups:

image

Then when you hit search that will show you people who are in the various op-out statuses.

At the top of the list you have actions so click to select all (if you decide to get rid of all) and then in actions you can delete (remember they are gone - no coming back, so do you need to export the contacts first?)

Hope that all helps!

andy

5

Hi Andy, that is super helpful. Thankyou.

E

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