False Hard Bounce Status in InfusionSoft

Has anybody had experience with False Hard Bounces in InfusionSoft?


Probably a soft bounce that was resent later, then opened/clicked. No way to know for sure without having Support access server logs and pull all the server responses for those email addresses.

Ken, I’ve had a couple of occasions in which I’ve had hard bounces from one of my own email accounts. Twice that I know of.
And before anyone asks, yes they were hard bounces and yes the account was active and receiving mail at the times it happened. The account was also with the same ISP as my other accounts.
I have no idea why or why, but sure would like to.

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This is a problem that plagues me. My Keap admin email address is bouncing. It bounces from MY account but also from other keap users to whom I’ve given my email address.

I’ve notified support but it was one of the most frustrating support calls I’ve ever had. It looks like the problem is on keap’s side but I can’t get anyone to look at it. Support says I need to configure my SPF but they are ignoring the fact that a) this is not a sending problem but a receiving problem and b) they can see for themselves that my SPF is correctly configured