# \#email **URL:** https://integration.keap.com/tag/email/148.md [Latest](https://integration.keap.com/latest.md) · [Categories](https://integration.keap.com/categories.md) · [Tags](https://integration.keap.com/tags.md) --- ## [Own own email address keeps hard bouncing](https://integration.keap.com/t/own-own-email-address-keeps-hard-bouncing/93820)
**Author:** [@David\_Keller](https://integration.keap.com/u/David_Keller)\ **Replies:** 0\ **Last updated:** [October 2, 2025, 9:17am UTC](https://integration.keap.com/t/own-own-email-address-keeps-hard-bouncing/93820 "2025-10-02T09:17:57Z")
Hi all. I often use the ‘email message’ tool within sequence to send a notification email to myself. The recipient email address I use is just my main business email address, and is in fact the same email address linke… --- ## [I am trying to find the template id so we can send emai based on a template with Keap API v2](https://integration.keap.com/t/i-am-trying-to-find-the-template-id-so-we-can-send-emai-based-on-a-template-with-keap-api-v2/93802)
**Author:** [@Crafted\_Dev](https://integration.keap.com/u/Crafted_Dev)\ **Replies:** 3\ **Last updated:** [August 26, 2025, 11:54am UTC](https://integration.keap.com/t/i-am-trying-to-find-the-template-id-so-we-can-send-emai-based-on-a-template-with-keap-api-v2/93802 "2025-08-26T11:54:53Z")
We’re trying to use Keap REST API endpoint to send an email based on a template, this endpoint requires amongst other things, the template\_id. We’ve created a template in Marketing → Templates where I can see the templat… --- ## [Keap's marketing email policy affecting our transactional emails](https://integration.keap.com/t/keaps-marketing-email-policy-affecting-our-transactional-emails/93798)
**Author:** [@Karl\_Enero](https://integration.keap.com/u/Karl_Enero)\ **Replies:** 1\ **Last updated:** [August 21, 2025, 6:12pm UTC](https://integration.keap.com/t/keaps-marketing-email-policy-affecting-our-transactional-emails/93798 "2025-08-21T18:12:39Z")
I’m concerned about our transactional emails. In order to keep using our automations in Keap without risking our transactional emails not to send due to unengaged contacts, will it be possible to use a third party like S… --- ## [New email builder unsubscribe footer - color, font & style must be made editable](https://integration.keap.com/t/new-email-builder-unsubscribe-footer-color-font-style-must-be-made-editable/93504)
**Author:** [@Martin\_PROBST](https://integration.keap.com/u/Martin_PROBST)\ **Replies:** 3\ **Last updated:** [March 7, 2025, 12:49am UTC](https://integration.keap.com/t/new-email-builder-unsubscribe-footer-color-font-style-must-be-made-editable/93504 "2025-03-07T00:49:42Z")
With the new email builder, the font in my unsubscribe section is about double the size of the email body font size. Where is this styling being drawn from?? This inability to edit the design of my unsubscribe area hurt… --- ## [Service temporarily unavailable on Make.com API call](https://integration.keap.com/t/service-temporarily-unavailable-on-make-com-api-call/93481)
**Author:** [@Kamran\_Syed](https://integration.keap.com/u/Kamran_Syed)\ **Replies:** 2\ **Last updated:** [January 27, 2025, 4:31pm UTC](https://integration.keap.com/t/service-temporarily-unavailable-on-make-com-api-call/93481 "2025-01-27T16:31:42Z")
Hi everyone, I’m working on a Keap integration in Make.com and running into an issue with sending a request to the Send Email API endpoint using the Keap ‘Call an API’ module. When I try to use the endpoint, it consiste… --- ## [Email Status - Unmarketable to Marketable update](https://integration.keap.com/t/email-status-unmarketable-to-marketable-update/93459)
**Author:** [@Digital\_Marketing\_De](https://integration.keap.com/u/Digital_Marketing_De)\ **Replies:** 2\ **Last updated:** [January 17, 2025, 2:10am UTC](https://integration.keap.com/t/email-status-unmarketable-to-marketable-update/93459 "2025-01-17T02:10:15Z")
Hi. How can I set up an automated email status update from Unengaged Unmarketable to Marketable? When unengaged contact re-engage, the status needs to be re-activated automatically to receive automation emails. But I … --- ## [Email Broadcast not sending](https://integration.keap.com/t/email-broadcast-not-sending/91730)
**Author:** [@Guildhouse\_Administr](https://integration.keap.com/u/Guildhouse_Administr)\ **Replies:** 1\ **Last updated:** [October 7, 2024, 9:46pm UTC](https://integration.keap.com/t/email-broadcast-not-sending/91730 "2024-10-07T21:46:09Z")
Hello, I went to send an email broadcast last week using the Schedule for Later function. However, the broadcast then remained as a draft, and did not change to say scheduled. It did not send at the scheduled time. I th… --- ## [Keap's Email UTM Parameter Breaking Page](https://integration.keap.com/t/keaps-email-utm-parameter-breaking-page/92979)
**Author:** [@Kelly\_Hatfield](https://integration.keap.com/u/Kelly_Hatfield)\ **Replies:** 1\ **Last updated:** [August 2, 2024, 6:16pm UTC](https://integration.keap.com/t/keaps-email-utm-parameter-breaking-page/92979 "2024-08-02T18:16:53Z")
On one of my links for an email broadcast, Keap’s URL/UTM parameter breaks the page (the parameter that is automatically added). This happens on both the test and actual email blasts. I.E. the test email adds this param… --- ## [Email API Export](https://integration.keap.com/t/email-api-export/92548)
**Author:** [@Russell\_Clewett](https://integration.keap.com/u/Russell_Clewett)\ **Replies:** 1\ **Last updated:** [April 29, 2024, 4:51pm UTC](https://integration.keap.com/t/email-api-export/92548 "2024-04-29T16:51:31Z")
Hello, We are currently running an email export for all our active contacts (around 60000) but this has been very slow as to get the body of an email, we make a another API call to https://api.infusionsoft.com/crm/rest/… --- ## [Email size](https://integration.keap.com/t/email-size/92365)
**Author:** [@Geoff\_Love](https://integration.keap.com/u/Geoff_Love)\ **Replies:** 0\ **Last updated:** [February 9, 2024, 7:40pm UTC](https://integration.keap.com/t/email-size/92365 "2024-02-09T19:40:41Z")
I’m having trouble with emails being truncated. How can I measure the size of an email before it is sent? Thanks Geoff --- ## [Expanding an email on mobile](https://integration.keap.com/t/expanding-an-email-on-mobile/92357)
**Author:** [@Geoff\_Love](https://integration.keap.com/u/Geoff_Love)\ **Replies:** 0\ **Last updated:** [February 8, 2024, 8:14pm UTC](https://integration.keap.com/t/expanding-an-email-on-mobile/92357 "2024-02-08T20:14:23Z")
Hello Forum, I’m having a problem when I have a long email that users need to expand to see the whole email. On mobile, it seems to revert to a desktop view and you can’t see the right hand side of the message. Has anyo… --- ## [Is there a way to move the landing pages from KEAP into a new CRM](https://integration.keap.com/t/is-there-a-way-to-move-the-landing-pages-from-keap-into-a-new-crm/92148)
**Author:** [@Emily\_Barrett](https://integration.keap.com/u/Emily_Barrett)\ **Replies:** 1\ **Last updated:** [January 8, 2024, 9:33pm UTC](https://integration.keap.com/t/is-there-a-way-to-move-the-landing-pages-from-keap-into-a-new-crm/92148 "2024-01-08T21:33:09Z")
Is there a way to remove our landing pages from KEAP? My company is switching CRM’s so I need to pull our landing pages from here so I can put them in to the new CRM. --- ## [Adding Email Address - won't save because 'email format invalid'](https://integration.keap.com/t/adding-email-address-wont-save-because-email-format-invalid/89735)
**Author:** [@Marissa\_Forsyth](https://integration.keap.com/u/Marissa_Forsyth)\ **Replies:** 7\ **Last updated:** [January 4, 2024, 11:55pm UTC](https://integration.keap.com/t/adding-email-address-wont-save-because-email-format-invalid/89735 "2024-01-04T23:55:08Z")
When entering a contact’s email address, this message keeps appearing: Current Status: Opt-Out: System This person’s email address has been opted out by the system. We are unable to send any email to this address. Rea… --- ## [Emails Skipped](https://integration.keap.com/t/emails-skipped/92057)
**Author:** [@Henry\_Turner](https://integration.keap.com/u/Henry_Turner)\ **Replies:** 0\ **Last updated:** [December 21, 2023, 1:54pm UTC](https://integration.keap.com/t/emails-skipped/92057 "2023-12-21T13:54:13Z")
A particular newsletter skipped all of my contacts and won’t send to me in a test. I just tested with previous newsletters and worked. I copy and pasted all the content on a new draft and still the same thing. Any ide… --- ## [Editing Email Templates](https://integration.keap.com/t/editing-email-templates/86364)
**Author:** [@Ian\_Cox](https://integration.keap.com/u/Ian_Cox)\ **Replies:** 4\ **Last updated:** [December 19, 2023, 4:12pm UTC](https://integration.keap.com/t/editing-email-templates/86364 "2023-12-19T16:12:20Z")
I created an email for a campaign, saved it as a template, then continued on in the campaign to use the template in a few other series. However, there was a type-o in the template. How do I find where my templates are h… --- ## [Email Server spam filters applying tags automatically?](https://integration.keap.com/t/email-server-spam-filters-applying-tags-automatically/91755)
**Author:** [@Brody\_Dorland](https://integration.keap.com/u/Brody_Dorland)\ **Replies:** 0\ **Last updated:** [November 9, 2023, 4:52pm UTC](https://integration.keap.com/t/email-server-spam-filters-applying-tags-automatically/91755 "2023-11-09T16:52:14Z")
I’m wondering if anyone is experiencing this… For quite a while now, we seem to be noticing a lot of false positives in terms of tags - when embedded within email links/buttons - getting applied automatically upon delive… --- ## [Integrating MacMail to Keap Pro](https://integration.keap.com/t/integrating-macmail-to-keap-pro/91679)
**Author:** [@Patrick\_Smale](https://integration.keap.com/u/Patrick_Smale)\ **Replies:** 1\ **Last updated:** [October 25, 2023, 3:47pm UTC](https://integration.keap.com/t/integrating-macmail-to-keap-pro/91679 "2023-10-25T15:47:57Z")
I am looking to see if any members have found a way to connect Apple’s MacMail to Keap Pro to capture email correspondence with a contact. There has to be a workable solution using a third-party app somewhere. Any advice… --- ## [Could not receive email from my app](https://integration.keap.com/t/could-not-receive-email-from-my-app/91457)
**Author:** [@Tony\_Dzung](https://integration.keap.com/u/Tony_Dzung)\ **Replies:** 2\ **Last updated:** [September 22, 2023, 2:23pm UTC](https://integration.keap.com/t/could-not-receive-email-from-my-app/91457 "2023-09-22T14:23:41Z")
Hello, Today I tried sending a broadcast email to mine and a few colleagues. Report shows the results were sent successfully but we did not receive any emails. Currently I cannot chat directly with support. It was loc… --- ## [We can no longer see the emails sent to clients at the bottom of the contact page](https://integration.keap.com/t/we-can-no-longer-see-the-emails-sent-to-clients-at-the-bottom-of-the-contact-page/91472)
**Author:** [@Melanie\_Layer](https://integration.keap.com/u/Melanie_Layer)\ **Replies:** 2\ **Last updated:** [September 22, 2023, 2:19pm UTC](https://integration.keap.com/t/we-can-no-longer-see-the-emails-sent-to-clients-at-the-bottom-of-the-contact-page/91472 "2023-09-22T14:19:32Z")
On the first contact page, everything is as normal except when scrolling to the bottom we can no longer see the email sent to any contact. Is there a toggle somewhere to put them back? We think we’ve searched everywhere… --- ## [How do you insert paragraphs into the email editor and have them display correctly in the preview and the actual email?](https://integration.keap.com/t/how-do-you-insert-paragraphs-into-the-email-editor-and-have-them-display-correctly-in-the-preview-and-the-actual-email/91053)
**Author:** [@Roger\_Borges](https://integration.keap.com/u/Roger_Borges)\ **Replies:** 0\ **Last updated:** [July 19, 2023, 3:07pm UTC](https://integration.keap.com/t/how-do-you-insert-paragraphs-into-the-email-editor-and-have-them-display-correctly-in-the-preview-and-the-actual-email/91053 "2023-07-19T15:07:49Z")
Hello, How do I insert a line break into an email, like a standard paragraph? Is there a way to insert multiples? When I hit enter twice, it shows in the editor, however when I click on Preview, it doesn’t every break,… --- ## [HTML Email link issue](https://integration.keap.com/t/html-email-link-issue/90941)
**Author:** [@Alejandro\_Restrepo](https://integration.keap.com/u/Alejandro_Restrepo)\ **Replies:** 0\ **Last updated:** [June 27, 2023, 4:43pm UTC](https://integration.keap.com/t/html-email-link-issue/90941 "2023-06-27T16:43:18Z")
We need help to find out how to fix a problem with an HTML Email, inside the email there is some links, when sending test emails or even real emails to costumers, those links lead to a total different website. The HTML … --- ## [Sync only some emails to infusionsoft/Max Classic](https://integration.keap.com/t/sync-only-some-emails-to-infusionsoft-max-classic/90935)
**Author:** [@Peter\_Ames](https://integration.keap.com/u/Peter_Ames)\ **Replies:** 1\ **Last updated:** [June 27, 2023, 2:00pm UTC](https://integration.keap.com/t/sync-only-some-emails-to-infusionsoft-max-classic/90935 "2023-06-27T14:00:44Z")
Hi, I don;t want to sync all my emails to Infusionsoft for a variety of reasons but mainly the noise. I only want to sync specific ones that I send. Some systems have a dedicated email address for each account that you … --- ## [How do I add emojis to email subject and body](https://integration.keap.com/t/how-do-i-add-emojis-to-email-subject-and-body/84677)
**Author:** [@Learne\_Jackson\_Jones](https://integration.keap.com/u/Learne_Jackson_Jones)\ **Replies:** 3\ **Last updated:** [June 16, 2023, 1:19pm UTC](https://integration.keap.com/t/how-do-i-add-emojis-to-email-subject-and-body/84677 "2023-06-16T13:19:18Z")
I’ve tried to add emojis but it just doesnt seem to work. any clues guys??? --- ## [Adding fonts to emails](https://integration.keap.com/t/adding-fonts-to-emails/90275)
**Author:** [@Carolyn\_Boldt](https://integration.keap.com/u/Carolyn_Boldt)\ **Replies:** 1\ **Last updated:** [March 22, 2023, 1:02am UTC](https://integration.keap.com/t/adding-fonts-to-emails/90275 "2023-03-22T01:02:27Z")
can you load fonts into Keap Classic so emails and broadcast match brand? I know you can on landing pages. --- ## [How do I add a calendar appointment download link?](https://integration.keap.com/t/how-do-i-add-a-calendar-appointment-download-link/90243)
**Author:** [@Sarah\_Reiff-Hekking](https://integration.keap.com/u/Sarah_Reiff-Hekking)\ **Replies:** 0\ **Last updated:** [March 10, 2023, 5:22pm UTC](https://integration.keap.com/t/how-do-i-add-a-calendar-appointment-download-link/90243 "2023-03-10T17:22:06Z")
How can I add a calendar appointment download link do I can have clients "add to calendar (outlook, google, Ical). --- ## [Will the functionality of customizing the "from" field in broadcaster and campaigns be added to the new builder?](https://integration.keap.com/t/will-the-functionality-of-customizing-the-from-field-in-broadcaster-and-campaigns-be-added-to-the-new-builder/90231)
**Author:** [@Marquita\_Angelina\_An](https://integration.keap.com/u/Marquita_Angelina_An)\ **Replies:** 0\ **Last updated:** [March 9, 2023, 8:14pm UTC](https://integration.keap.com/t/will-the-functionality-of-customizing-the-from-field-in-broadcaster-and-campaigns-be-added-to-the-new-builder/90231 "2023-03-09T20:14:32Z")
We often utilize the “from” then “other” field in the old email builder and notice the new one does not have it. We’d like to know, for it’s one of the main reasons we decided to stay with keap, on top of a few others. B… --- ## [Recent Email History NOT SYNCHING](https://integration.keap.com/t/recent-email-history-not-synching/90143)
**Author:** [@SONDRA\_DELLARIPA](https://integration.keap.com/u/SONDRA_DELLARIPA)\ **Replies:** 0\ **Last updated:** [February 28, 2023, 2:00pm UTC](https://integration.keap.com/t/recent-email-history-not-synching/90143 "2023-02-28T14:00:54Z")
It appears our “Recent Email History” is no longer synching with our google email. We have checked everywhere we know to look and all appears normal. I have tried chat and KEAP help, but they have not repsonded with any … --- ## [O365 Emails stop syncing every few days](https://integration.keap.com/t/o365-emails-stop-syncing-every-few-days/90007)
**Author:** [@Rick\_Gratto](https://integration.keap.com/u/Rick_Gratto)\ **Replies:** 4\ **Last updated:** [February 22, 2023, 8:39pm UTC](https://integration.keap.com/t/o365-emails-stop-syncing-every-few-days/90007 "2023-02-22T20:39:07Z")
We seem to have an issue where Emails stop syncing to Keap every few days. We have to disconnect and reconnect the accounts every few days. The synced accounts still say active but they show last synced X number of days … --- ## [Quotes in Browser?](https://integration.keap.com/t/quotes-in-browser/89793)
**Author:** [@Peter\_Turner](https://integration.keap.com/u/Peter_Turner)\ **Replies:** 4\ **Last updated:** [February 7, 2023, 5:27pm UTC](https://integration.keap.com/t/quotes-in-browser/89793 "2023-02-07T17:27:36Z")
Occasionally our quotation emails are not delivered to our clients. This is more common with larger corporates. Ok so their email filters are working overtime and we can’t fix that, so can we somehow send the quotation … --- ## [Adding tags for clicks in html emails](https://integration.keap.com/t/adding-tags-for-clicks-in-html-emails/89892)
**Author:** [@AnnMargaret\_Dwyer](https://integration.keap.com/u/AnnMargaret_Dwyer)\ **Replies:** 1\ **Last updated:** [February 1, 2023, 6:20pm UTC](https://integration.keap.com/t/adding-tags-for-clicks-in-html-emails/89892 "2023-02-01T18:20:49Z")
Does anyone know how to update html email code so that when someone clicks on an image or a button, a tag is then applied? Or the email link clicked campaign goal is achieved? [Next page](https://integration.keap.com/tag/email/148.md?match_all_tags=true&page=1&tags%5B%5D=email)