# \#email-broadcast **URL:** https://integration.keap.com/tag/email-broadcast/54.md [Latest](https://integration.keap.com/latest.md) · [Categories](https://integration.keap.com/categories.md) · [Tags](https://integration.keap.com/tags.md) --- ## [Making better use of my Newsletter](https://integration.keap.com/t/making-better-use-of-my-newsletter/93838)
**Author:** [@Jan\_Peters](https://integration.keap.com/u/Jan_Peters)\ **Replies:** 1\ **Last updated:** [November 20, 2025, 3:09pm UTC](https://integration.keap.com/t/making-better-use-of-my-newsletter/93838 "2025-11-20T15:09:45Z")
I am still (2 years on) trying to figure out how to make better use of my newsletter. I want to create a pdf and share it on my website so i don’t lose the value in what I have written. Also, there are times when i want… --- ## [Broadcast emails not sending](https://integration.keap.com/t/broadcast-emails-not-sending/93803)
**Author:** [@Monique\_Clarke](https://integration.keap.com/u/Monique_Clarke)\ **Replies:** 1\ **Last updated:** [August 25, 2025, 12:27pm UTC](https://integration.keap.com/t/broadcast-emails-not-sending/93803 "2025-08-25T12:27:43Z")
Good day, My broadcast emails still are saying sent, and in the resort it will say zero emails. Also no emails are being received in any folder. Is there any advise someone can give. customer service is closed. --- ## [Keap's marketing email policy affecting our transactional emails](https://integration.keap.com/t/keaps-marketing-email-policy-affecting-our-transactional-emails/93798)
**Author:** [@Karl\_Enero](https://integration.keap.com/u/Karl_Enero)\ **Replies:** 1\ **Last updated:** [August 21, 2025, 6:12pm UTC](https://integration.keap.com/t/keaps-marketing-email-policy-affecting-our-transactional-emails/93798 "2025-08-21T18:12:39Z")
I’m concerned about our transactional emails. In order to keep using our automations in Keap without risking our transactional emails not to send due to unengaged contacts, will it be possible to use a third party like S… --- ## [Email Unsubscribe Footer - New Line - Workaround Solution](https://integration.keap.com/t/email-unsubscribe-footer-new-line-workaround-solution/93560)
**Author:** [@Pav](https://integration.keap.com/u/Pav)\ **Replies:** 2\ **Last updated:** [March 30, 2025, 2:46pm UTC](https://integration.keap.com/t/email-unsubscribe-footer-new-line-workaround-solution/93560 "2025-03-30T14:46:04Z")
Hi all, We can all see that the Email Unsubscribe Footer feature is very limited, but it seems that Keap are not planning to make any changes for the while. I took a look to see if there is a way to add a New Line into… --- ## [Disabled Link Tracking on Specific URLs](https://integration.keap.com/t/disabled-link-tracking-on-specific-urls/93333)
**Author:** [@Jason\_Walmsley](https://integration.keap.com/u/Jason_Walmsley)\ **Replies:** 1\ **Last updated:** [November 9, 2024, 11:45am UTC](https://integration.keap.com/t/disabled-link-tracking-on-specific-urls/93333 "2024-11-09T11:45:45Z")
There used to be documentation on a specific “CLASS” we could add to LINKS that would make it so KEAP would not add the LINK TRACKING REDIRECT to the URL. But I cannot find it anymore. (Even worse, the KEAP support do no… --- ## [Email Broadcast not sending](https://integration.keap.com/t/email-broadcast-not-sending/91730)
**Author:** [@Guildhouse\_Administr](https://integration.keap.com/u/Guildhouse_Administr)\ **Replies:** 1\ **Last updated:** [October 7, 2024, 9:46pm UTC](https://integration.keap.com/t/email-broadcast-not-sending/91730 "2024-10-07T21:46:09Z")
Hello, I went to send an email broadcast last week using the Schedule for Later function. However, the broadcast then remained as a draft, and did not change to say scheduled. It did not send at the scheduled time. I th… --- ## [Sending emails based on a date](https://integration.keap.com/t/sending-emails-based-on-a-date/92968)
**Author:** [@Geoff\_Love](https://integration.keap.com/u/Geoff_Love)\ **Replies:** 2\ **Last updated:** [August 1, 2024, 5:18pm UTC](https://integration.keap.com/t/sending-emails-based-on-a-date/92968 "2024-08-01T17:18:41Z")
I’d like to set up an automation series for the renewal of a subscription. I can transfer the end date of the subscription from WooCommerce into KEAP and I’d like to use the end date to create a series of reminder email… --- ## [Deleting Sent Email Broadcasts](https://integration.keap.com/t/deleting-sent-email-broadcasts/92959)
**Author:** [@Lori\_Hayutin](https://integration.keap.com/u/Lori_Hayutin)\ **Replies:** 0\ **Last updated:** [July 31, 2024, 4:58pm UTC](https://integration.keap.com/t/deleting-sent-email-broadcasts/92959 "2024-07-31T16:58:34Z")
I understand there is no way to delete sent email broadcasts, but it would be a great feature to have. I have loads of tests that have been sent that I would love to delete in order to clean up that section in Keap. Is t… --- ## [Image link is removed after clicking on another image in email build/broadcast](https://integration.keap.com/t/image-link-is-removed-after-clicking-on-another-image-in-email-build-broadcast/92746)
**Author:** [@x-Clave\_Casubuan](https://integration.keap.com/u/x-Clave_Casubuan)\ **Replies:** 0\ **Last updated:** [May 23, 2024, 2:42pm UTC](https://integration.keap.com/t/image-link-is-removed-after-clicking-on-another-image-in-email-build-broadcast/92746 "2024-05-23T14:42:06Z")
When I add a url or link on an image it gets removed or not saved if I click on another part of the email builder/broadcast. --- ## [Broadcast Messages Error Loading](https://integration.keap.com/t/broadcast-messages-error-loading/92658)
**Author:** [@Kai\_StockWireNews](https://integration.keap.com/u/Kai_StockWireNews)\ **Replies:** 0\ **Last updated:** [April 21, 2024, 11:18pm UTC](https://integration.keap.com/t/broadcast-messages-error-loading/92658 "2024-04-21T23:18:34Z")
All my broadcast history has disappeared. Can’t see my scheduled messages or past statistics. Page says error loading message. At app url https://XXXXX.infusionsoft.com/app/nav/link?navSystem=nav.marketing&navModule… --- ## [How to restart a cancelled send and edit the subject typo](https://integration.keap.com/t/how-to-restart-a-cancelled-send-and-edit-the-subject-typo/92610)
**Author:** [@Jan\_Peters](https://integration.keap.com/u/Jan_Peters)\ **Replies:** 0\ **Last updated:** [April 3, 2024, 9:07am UTC](https://integration.keap.com/t/how-to-restart-a-cancelled-send-and-edit-the-subject-typo/92610 "2024-04-03T09:07:18Z")
I saw a typo in my subject and also wanted to do a schedule send. So I cancelled my send - nothing had been sent. Now, I cannot duplicate the email to resend, and I am nervous of clicking resume send ( the only option) a… --- ## [Broadcast email recipient list - does it update after scheduling?](https://integration.keap.com/t/broadcast-email-recipient-list-does-it-update-after-scheduling/92506)
**Author:** [@Jenna\_Gorham](https://integration.keap.com/u/Jenna_Gorham)\ **Replies:** 1\ **Last updated:** [March 14, 2024, 12:34pm UTC](https://integration.keap.com/t/broadcast-email-recipient-list-does-it-update-after-scheduling/92506 "2024-03-14T12:34:33Z")
When scheduling an email broadcast, does the recipient list stay the same from the time of scheduling or does it update at the time of sending? If it doesn’t update after being added to the recipient list, I have to wait… --- ## [Automatic tracking and tagging clicked links after broadcast is sent](https://integration.keap.com/t/automatic-tracking-and-tagging-clicked-links-after-broadcast-is-sent/92520)
**Author:** [@Rachel\_McCluskey](https://integration.keap.com/u/Rachel_McCluskey)\ **Replies:** 2\ **Last updated:** [March 7, 2024, 5:40pm UTC](https://integration.keap.com/t/automatic-tracking-and-tagging-clicked-links-after-broadcast-is-sent/92520 "2024-03-07T17:40:42Z")
Is there anyway to track and tag clicked links in a broadcast after it has been sent? There has to be a way to do this because Keap tracks clicks and who is clicking. Ideally if we could integrate a “saved report” into a… --- ## [Automation Emails showing on Client account merge fields not populating](https://integration.keap.com/t/automation-emails-showing-on-client-account-merge-fields-not-populating/92409)
**Author:** [@Light\_Language\_Unive](https://integration.keap.com/u/Light_Language_Unive)\ **Replies:** 1\ **Last updated:** [February 27, 2024, 8:59am UTC](https://integration.keap.com/t/automation-emails-showing-on-client-account-merge-fields-not-populating/92409 "2024-02-27T08:59:31Z")
When an automation email goes out to clients, the copy that is stored under Emails on their account is not populating the merge fields, it just shows us the merge field. The emails are being sent correctly to clients, it… --- ## [Expanding an email on mobile](https://integration.keap.com/t/expanding-an-email-on-mobile/92357)
**Author:** [@Geoff\_Love](https://integration.keap.com/u/Geoff_Love)\ **Replies:** 0\ **Last updated:** [February 8, 2024, 8:14pm UTC](https://integration.keap.com/t/expanding-an-email-on-mobile/92357 "2024-02-08T20:14:23Z")
Hello Forum, I’m having a problem when I have a long email that users need to expand to see the whole email. On mobile, it seems to revert to a desktop view and you can’t see the right hand side of the message. Has anyo… --- ## [Klean13 mailing list clean problems](https://integration.keap.com/t/klean13-mailing-list-clean-problems/92155)
**Author:** [@Cameron\_Burton](https://integration.keap.com/u/Cameron_Burton)\ **Replies:** 1\ **Last updated:** [January 9, 2024, 2:28pm UTC](https://integration.keap.com/t/klean13-mailing-list-clean-problems/92155 "2024-01-09T14:28:43Z")
Hello, has anyone else ever had a problem logging onto Klean13? I was advised to use it, but it doesn’t let me login and my browser says the site is corrupted, I have tried on multiple devices. I’m not sure what to do, … --- ## [How can we get a last email clicked date based on tag(s)?](https://integration.keap.com/t/how-can-we-get-a-last-email-clicked-date-based-on-tag-s/91913)
**Author:** [@Lee\_Campbell](https://integration.keap.com/u/Lee_Campbell)\ **Replies:** 2\ **Last updated:** [December 4, 2023, 3:30pm UTC](https://integration.keap.com/t/how-can-we-get-a-last-email-clicked-date-based-on-tag-s/91913 "2023-12-04T15:30:55Z")
We’ve been asked to provide a date for the last emailed clicked by a certain group of customers. They all have lifetime memberships and are designated as such by using membership tags for each product. What we need is s… --- ## [Can I automate an email with a tag on a regular basis?](https://integration.keap.com/t/can-i-automate-an-email-with-a-tag-on-a-regular-basis/80259)
**Author:** [@John\_Quirke](https://integration.keap.com/u/John_Quirke)\ **Replies:** 3\ **Last updated:** [November 16, 2023, 7:09pm UTC](https://integration.keap.com/t/can-i-automate-an-email-with-a-tag-on-a-regular-basis/80259 "2023-11-16T19:09:54Z")
I have an email that I want to send on the first Friday of every month, this email will be the same email every first Friday. Can I set it up in Infusionsoft so that people with a particular tag → business-meeting will … --- ## [Email Server spam filters applying tags automatically?](https://integration.keap.com/t/email-server-spam-filters-applying-tags-automatically/91755)
**Author:** [@Brody\_Dorland](https://integration.keap.com/u/Brody_Dorland)\ **Replies:** 0\ **Last updated:** [November 9, 2023, 4:52pm UTC](https://integration.keap.com/t/email-server-spam-filters-applying-tags-automatically/91755 "2023-11-09T16:52:14Z")
I’m wondering if anyone is experiencing this… For quite a while now, we seem to be noticing a lot of false positives in terms of tags - when embedded within email links/buttons - getting applied automatically upon delive… --- ## [The Categories in View Email Broadcast have been changed](https://integration.keap.com/t/the-categories-in-view-email-broadcast-have-been-changed/72305)
**Author:** [@Lisa\_Graham](https://integration.keap.com/u/Lisa_Graham)\ **Replies:** 8\ **Last updated:** [October 20, 2023, 8:25pm UTC](https://integration.keap.com/t/the-categories-in-view-email-broadcast-have-been-changed/72305 "2023-10-20T20:25:13Z")
Has anyone else noticed in View Email Broadcasts that the Email Name no longer shows the Email Name? Now it shows the Subject Line!! I’ve got a report here with THREE instances of the Subject Line but no Email title/nam… --- ## [New Email Builder Causes Click Through Rates to Drop Massively 😩](https://integration.keap.com/t/new-email-builder-causes-click-through-rates-to-drop-massively/91641)
**Author:** [@Kate\_Hills](https://integration.keap.com/u/Kate_Hills)\ **Replies:** 0\ **Last updated:** [October 18, 2023, 7:40am UTC](https://integration.keap.com/t/new-email-builder-causes-click-through-rates-to-drop-massively/91641 "2023-10-18T07:40:36Z")
Since using the new email builder the click through rates on my weekly broadcast emails has dropped massively. I have been sending a regular weekly email at the same time and to the same list for several years. The clic… --- ## [Scheduling a broadcast email to unopened email contacts](https://integration.keap.com/t/scheduling-a-broadcast-email-to-unopened-email-contacts/91143)
**Author:** [@David\_Blatner](https://integration.keap.com/u/David_Blatner)\ **Replies:** 1\ **Last updated:** [August 1, 2023, 7:50pm UTC](https://integration.keap.com/t/scheduling-a-broadcast-email-to-unopened-email-contacts/91143 "2023-08-01T19:50:10Z")
We want to send a followup (in case you missed it — ICYMI) email to people who did not open an email broadcast. I’m aware that we can do this manually, by clicking the Unopened link in reports, then choosing the list and… --- ## [Reporting tools -- Segment by list?](https://integration.keap.com/t/reporting-tools-segment-by-list/91074)
**Author:** [@Rae\_Carson](https://integration.keap.com/u/Rae_Carson)\ **Replies:** 1\ **Last updated:** [July 21, 2023, 8:50pm UTC](https://integration.keap.com/t/reporting-tools-segment-by-list/91074 "2023-07-21T20:50:21Z")
Hi there, are those nifty charts that came with the reporting and analytics updates gone forever? I’d absolutely love to pull reports on the success (CTR, open rates) of my email broadcasts like they used to, but to fil… --- ## [Can I copy a previous email broadcast?](https://integration.keap.com/t/can-i-copy-a-previous-email-broadcast/90951)
**Author:** [@Stephen\_De\_Silva](https://integration.keap.com/u/Stephen_De_Silva)\ **Replies:** 0\ **Last updated:** [June 29, 2023, 1:27am UTC](https://integration.keap.com/t/can-i-copy-a-previous-email-broadcast/90951 "2023-06-29T01:27:49Z")
I created a Newsletter inside Keap and sent it successfully. One month later I want to copy that previous email for easy revisions, then send it again. I’m not seeing how to do this. Is there a way? Thank you. --- ## [How do I add emojis to email subject and body](https://integration.keap.com/t/how-do-i-add-emojis-to-email-subject-and-body/84677)
**Author:** [@Learne\_Jackson\_Jones](https://integration.keap.com/u/Learne_Jackson_Jones)\ **Replies:** 3\ **Last updated:** [June 16, 2023, 1:19pm UTC](https://integration.keap.com/t/how-do-i-add-emojis-to-email-subject-and-body/84677 "2023-06-16T13:19:18Z")
I’ve tried to add emojis but it just doesnt seem to work. any clues guys??? --- ## [Add additional text to ALL footers?](https://integration.keap.com/t/add-additional-text-to-all-footers/90839)
**Author:** [@Rae\_Carson](https://integration.keap.com/u/Rae_Carson)\ **Replies:** 1\ **Last updated:** [June 9, 2023, 7:54pm UTC](https://integration.keap.com/t/add-additional-text-to-all-footers/90839 "2023-06-09T19:54:44Z")
Hi there, I notice that you can add additional text to an email footer by editing the footer block. Is there a way to update the default footer? I have some additional text about global security concerns we’d like to a… --- ## [Sandbox sign up](https://integration.keap.com/t/sandbox-sign-up/90801)
**Author:** [@amanda\_leblanc](https://integration.keap.com/u/amanda_leblanc)\ **Replies:** 0\ **Last updated:** [June 5, 2023, 9:15pm UTC](https://integration.keap.com/t/sandbox-sign-up/90801 "2023-06-05T21:15:47Z")
how i can signe up in sandbox some one can give me the right method --- ## [Keap - Latest Draft Appears Completely Blank](https://integration.keap.com/t/keap-latest-draft-appears-completely-blank/90721)
**Author:** [@Melony\_Varnado](https://integration.keap.com/u/Melony_Varnado)\ **Replies:** 0\ **Last updated:** [May 22, 2023, 5:06pm UTC](https://integration.keap.com/t/keap-latest-draft-appears-completely-blank/90721 "2023-05-22T17:06:46Z")
Hi, My latest email draft appears completely blank when I return to edit it. Yesterday, I created 3 emails without a problem. All saved in drafts. When I returned to edit them the next day, at least one broadcast appea… --- ## [System is stripping HTML code (in broadcasts) specifically for Outlook. Ways around this?](https://integration.keap.com/t/system-is-stripping-html-code-in-broadcasts-specifically-for-outlook-ways-around-this/90648)
**Author:** [@Victoria\_Avila](https://integration.keap.com/u/Victoria_Avila)\ **Replies:** 0\ **Last updated:** [May 10, 2023, 7:00pm UTC](https://integration.keap.com/t/system-is-stripping-html-code-in-broadcasts-specifically-for-outlook-ways-around-this/90648 "2023-05-10T19:00:31Z")
Hi there. I had a question about developing broadcasts. Our marketing agency developed an html for us. They added special coding specifically for Outlook but they let us know Infusionsoft is stripping that code, changing… --- ## [Using Emojis in email broadcasts](https://integration.keap.com/t/using-emojis-in-email-broadcasts/76054)
**Author:** [@Frank\_Anderson](https://integration.keap.com/u/Frank_Anderson)\ **Replies:** 7\ **Last updated:** [March 24, 2023, 5:15pm UTC](https://integration.keap.com/t/using-emojis-in-email-broadcasts/76054 "2023-03-24T17:15:33Z")
I’ve tried using emojis in my email broadcasts but the recipient simply sees “??” in the place of the emoji. I’m assuming that emojis are not supported. Can you please confirm? [Next page](https://integration.keap.com/tag/email-broadcast/54.md?match_all_tags=true&page=1&tags%5B%5D=email-broadcast)