# Why do I have a new account? Who ordered it?

**URL:** <https://integration.keap.com/t/why-do-i-have-a-new-account-who-ordered-it/13092>\
**Category:** Max Classic\
**Created:** [August 31, 2017, 4:24pm UTC](https://integration.keap.com/t/why-do-i-have-a-new-account-who-ordered-it/13092 "2017-08-31T16:24:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![alan\_williams](https://avatars.discourse-cdn.com/v4/letter/a/e99b99/32.png) [@alan\_williams](https://integration.keap.com/u/alan_williams)\
**Post date:** [August 31, 2017, 4:24pm UTC](https://integration.keap.com/t/why-do-i-have-a-new-account-who-ordered-it/13092/1 "2017-08-31T16:24:36Z")

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Why do I have a new account? Who ordered it?

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**Author:** ![James\_Mefford](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/james_mefford/32/4559_2.png) [@James\_Mefford](https://integration.keap.com/u/James_Mefford)\
**Post date:** [August 31, 2017, 4:59pm UTC](https://integration.keap.com/t/why-do-i-have-a-new-account-who-ordered-it/13092/2 "2017-08-31T16:59:57Z")

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Alan, are you speaking of having a new infusionsoft account? If this is the case, I will want to urge you to reach out to our LIVE support team at 1-866-800-0004 Ext 2, to have them look into this for you.