# We are having trouble with task notifiers being received. Keap says it's not their issue and our IT says it isn't our issue. Suggestions on where to go from here? Can I escalate at Keap?

**URL:** <https://integration.keap.com/t/we-are-having-trouble-with-task-notifiers-being-received-keap-says-its-not-their-issue-and-our-it-says-it-isnt-our-issue-suggestions-on-where-to-go-from-here-can-i-escalate-at-keap/92282>\
**Category:** Pro and Max\
**Created:** [January 26, 2024, 4:43pm UTC](https://integration.keap.com/t/we-are-having-trouble-with-task-notifiers-being-received-keap-says-its-not-their-issue-and-our-it-says-it-isnt-our-issue-suggestions-on-where-to-go-from-here-can-i-escalate-at-keap/92282 "2024-01-26T16:43:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Kate\_Stackhouse](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/kate_stackhouse/32/12948_2.png) [@Kate\_Stackhouse](https://integration.keap.com/u/Kate_Stackhouse)\
**Post date:** [January 26, 2024, 4:43pm UTC](https://integration.keap.com/t/we-are-having-trouble-with-task-notifiers-being-received-keap-says-its-not-their-issue-and-our-it-says-it-isnt-our-issue-suggestions-on-where-to-go-from-here-can-i-escalate-at-keap/92282/1 "2024-01-26T16:43:53Z")

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Looking for some options here, thanks in advance for your help.

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**Author:** ![Andy\_Wroe](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/andy_wroe/32/308_2.png) [@Andy\_Wroe](https://integration.keap.com/u/Andy_Wroe)\
**Post date:** [February 27, 2024, 8:56am UTC](https://integration.keap.com/t/we-are-having-trouble-with-task-notifiers-being-received-keap-says-its-not-their-issue-and-our-it-says-it-isnt-our-issue-suggestions-on-where-to-go-from-here-can-i-escalate-at-keap/92282/2 "2024-02-27T08:56:31Z")

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Have you whitelisted the email address that the task notification is coming from?