# Unable to search

**URL:** <https://integration.keap.com/t/unable-to-search/27718>\
**Category:** Max Classic\
**Created:** [January 18, 2018, 1:53am UTC](https://integration.keap.com/t/unable-to-search/27718 "2018-01-18T01:53:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Sheldon\_Azimov](https://avatars.discourse-cdn.com/v4/letter/s/d07c76/32.png) [@Sheldon\_Azimov](https://integration.keap.com/u/Sheldon_Azimov)\
**Post date:** [January 18, 2018, 1:53am UTC](https://integration.keap.com/t/unable-to-search/27718/1 "2018-01-18T01:53:15Z")

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I keep trying unsuccessfully to get the screen which enables me to do a search of the database. I get an error message: “We were unable to retrieve the results you were looking for. Please try again.”  
All I get repeatedly is the dashboard. Am I missing something?

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**Author:** ![James\_Mefford](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/james_mefford/32/4559_2.png) [@James\_Mefford](https://integration.keap.com/u/James_Mefford)\
**Post date:** [January 18, 2018, 5:40am UTC](https://integration.keap.com/t/unable-to-search/27718/2 "2018-01-18T05:40:20Z")

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Hey Sheldon.

I come across this time to time usually after an update to the software, and it is most always a caching issue. if you give your browser a full cache and cookies clear, and then log in again, you should be good.