# Trying to cancel, keep getting run around

**URL:** <https://integration.keap.com/t/trying-to-cancel-keep-getting-run-around/74095>\
**Category:** Max Classic\
**Created:** [January 21, 2020, 12:06am UTC](https://integration.keap.com/t/trying-to-cancel-keep-getting-run-around/74095 "2020-01-21T00:06:56Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Debbie\_Murada](https://avatars.discourse-cdn.com/v4/letter/d/91b2a8/32.png) [@Debbie\_Murada](https://integration.keap.com/u/Debbie_Murada)\
**Post date:** [January 21, 2020, 12:06am UTC](https://integration.keap.com/t/trying-to-cancel-keep-getting-run-around/74095/1 "2020-01-21T00:06:56Z")

</div>

as the title, cant cancel my infusionsoft. Ive sent an email to my support rep [cappy.hunting@keap.com](mailto:cappy.hunting@keap.com) and not recieved a reply or confirmation of cancellation. All links to cancellation, support and the phone numbers don’t work. I want my account cancelled ive notified with sufficient time (ten days before billing) but still nothing. Please help?

---

<div class="post-metadata">

**Author:** ![martinc](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/martinc/32/14_2.png) [@martinc](https://integration.keap.com/u/martinc)\
**Post date:** [January 21, 2020, 4:05pm UTC](https://integration.keap.com/t/trying-to-cancel-keep-getting-run-around/74095/2 "2020-01-21T16:05:29Z")

</div>

Sorry to hear that, @Debbie_Murada. I’ll make sure someone reaches out to you today.