# Shopify Integration Not Syncing all orders

**URL:** <https://integration.keap.com/t/shopify-integration-not-syncing-all-orders/92580>\
**Category:** Pro and Max\
**Tags:** shopify\
**Created:** [March 25, 2024, 8:05pm UTC](https://integration.keap.com/t/shopify-integration-not-syncing-all-orders/92580 "2024-03-25T20:05:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jason\_Fetko](https://avatars.discourse-cdn.com/v4/letter/j/5f8ce5/32.png) [@Jason\_Fetko](https://integration.keap.com/u/Jason_Fetko)\
**Post date:** [March 25, 2024, 8:05pm UTC](https://integration.keap.com/t/shopify-integration-not-syncing-all-orders/92580/1 "2024-03-25T20:05:01Z")

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@Jason_Oesterly My orders are not syncing correctly. I have reached out to your [support@connectmysales.com](mailto:support@connectmysales.com) on Wednesday March 6th and I only got one response asking for a screen shot. I submitted the screenshot on March 14th, 2024 and have not heard back anything. I now have another order with the same problem. Please help or advise where I should direct my help request.

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**Author:** ![Jason\_Oesterly](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/jason_oesterly/32/7274_2.png) [@Jason\_Oesterly](https://integration.keap.com/u/Jason_Oesterly)\
**Post date:** [March 25, 2024, 8:55pm UTC](https://integration.keap.com/t/shopify-integration-not-syncing-all-orders/92580/2 "2024-03-25T20:55:11Z")

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Hi Jason, thanks for reaching out. We just chatted a bit ago and, as discussed, I will get back with you by email shortly with an update on the issue you described.