# Sandbox account not created **URL:** \ **Category:** API Q&A\ **Tags:** api\ **Created:** [August 13, 2021, 8:11am UTC](https://integration.keap.com/t/sandbox-account-not-created/84601 "2021-08-13T08:11:29Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Benlly\_Hidalgo](https://avatars.discourse-cdn.com/v4/letter/b/dc4da7/32.png) [@Benlly\_Hidalgo](https://integration.keap.com/u/Benlly_Hidalgo)\ **Post date:** [August 13, 2021, 8:11am UTC](https://integration.keap.com/t/sandbox-account-not-created/84601/1 "2021-08-13T08:11:29Z")
Hello! Two days ago we created a developer account from here [keap-prod-keapdevelopers](https://keys.developer.keap.com/accounts/create) and a sandbox account (order) from here [Sandbox Application - Keap Developer Portal](https://developer.infusionsoft.com/resources/sandbox-application/) . The developer account is correctly created but we don’t see any sandbox account on our accounts here [https://accounts.infusionsoft.com/app/central/home](https://accounts.infusionsoft.com/app/central/home) Any ideas to solve this? Thanks in advance! ---
**Author:** ![TomScott](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/tomscott/32/67_2.png) [@TomScott](https://integration.keap.com/u/TomScott)\ **Post date:** [August 13, 2021, 7:58pm UTC](https://integration.keap.com/t/sandbox-account-not-created/84601/2 "2021-08-13T19:58:08Z")
That’s odd, could you submit a support ticket? Our reps should be able to get you sorted. [https://developer.infusionsoft.com/support/tickets/create/](https://developer.infusionsoft.com/support/tickets/create/) ---
**Author:** ![Benlly\_Hidalgo](https://avatars.discourse-cdn.com/v4/letter/b/dc4da7/32.png) [@Benlly\_Hidalgo](https://integration.keap.com/u/Benlly_Hidalgo)\ **Post date:** [August 16, 2021, 8:43am UTC](https://integration.keap.com/t/sandbox-account-not-created/84601/3 "2021-08-16T08:43:06Z")
Ticket created, thanks!