# REST API: Error 1020 Access Denied on /orders endpoint **URL:** \ **Category:** API Q&A\ **Tags:** api\ **Created:** [November 23, 2020, 7:56pm UTC](https://integration.keap.com/t/rest-api-error-1020-access-denied-on-orders-endpoint/80972 "2020-11-23T19:56:23Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Sound\_Commerce](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@Sound\_Commerce](https://integration.keap.com/u/Sound_Commerce)\ **Post date:** [November 23, 2020, 7:56pm UTC](https://integration.keap.com/t/rest-api-error-1020-access-denied-on-orders-endpoint/80972/1 "2020-11-23T19:56:23Z")
We are unable to access [/orders endpoint](https://developer.infusionsoft.com/docs/rest/#!/E-Commerce/listOrdersUsingGET), receiving the following response: ``` Error 1020 Ray ID: 5f6d1aeabaadf555 • 2020-11-23 18:55:33 UTC Access denied What happened? This website is using a security service to protect itself from online attacks. Cloudflare Ray ID: 5f6d1aeabaadf555 • Your IP: {OUR-IP}• Performance & security by Cloudflare ``` Using the same access token, all other endpoints (e.g. /products, /contacts, /subscription, /tags and /transactions) are working fine. Sample List Orders Request: ``` curl --location --request GET 'https://api.infusionsoft.com//crm/rest/v1/orders?since=2020-10-20T22:38:14.038Z&until=2020-11-19T22:38:14.038Z&limit=1000&offset=23000' \ --header 'Authorization: Bearer {MY-ACCESSTOKEN}' ``` Please verify. Thank you. ---
**Author:** ![John\_Borelli](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/john_borelli/32/11880_2.png) [@John\_Borelli](https://integration.keap.com/u/John_Borelli)\ **Post date:** [November 23, 2020, 10:21pm UTC](https://integration.keap.com/t/rest-api-error-1020-access-denied-on-orders-endpoint/80972/2 "2020-11-23T22:21:35Z")
I moved this to the API Q&A forum…not many general IS users will understand it. @bradb, any idea what might be causing this one? ---
**Author:** ![TomScott](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/tomscott/32/67_2.png) [@TomScott](https://integration.keap.com/u/TomScott)\ **Post date:** [November 23, 2020, 11:25pm UTC](https://integration.keap.com/t/rest-api-error-1020-access-denied-on-orders-endpoint/80972/3 "2020-11-23T23:25:16Z")
> [@Sound\_Commerce](#): > > `https://api.infusionsoft.com//crm/rest/v1/orders` `https://api.infusionsoft.com//crm/rest/v1/orders` should be `https://api.infusionsoft.com/crm/rest/v1/orders`, but other than that, you might have triggered CloudFlare’s anti DDOS measures somehow. ---
**Author:** ![bradb](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/bradb/32/13_2.png) [@bradb](https://integration.keap.com/u/bradb)\ **Post date:** [November 30, 2020, 7:43pm UTC](https://integration.keap.com/t/rest-api-error-1020-access-denied-on-orders-endpoint/80972/4 "2020-11-30T19:43:48Z")
`1020` is the response when our SRE team has blocked traffic due to excessive use. Reach out to API Support. ---
**Author:** ![Tommy\_Cunningham](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/tommy_cunningham/32/12981_2.png) [@Tommy\_Cunningham](https://integration.keap.com/u/Tommy_Cunningham)\ **Post date:** [June 23, 2021, 11:17am UTC](https://integration.keap.com/t/rest-api-error-1020-access-denied-on-orders-endpoint/80972/5 "2021-06-23T11:17:59Z")
Hi bradb, We have just gotten this error and we use the API for a lot of our processes and systems and we need to get it back online. Is there a phone number I can call to get support now as we can’t have these processes offline? ---
**Author:** ![Min\_Liu](https://avatars.discourse-cdn.com/v4/letter/m/54ee81/32.png) [@Min\_Liu](https://integration.keap.com/u/Min_Liu)\ **Post date:** [June 23, 2021, 1:55pm UTC](https://integration.keap.com/t/rest-api-error-1020-access-denied-on-orders-endpoint/80972/6 "2021-06-23T13:55:00Z")
Same here, this suddenly happened at noon. Have you sorted it out? Btw, the opportunity endpoint is fine as usual but contacts is dead ---
**Author:** ![Matt\_Johnson1](https://avatars.discourse-cdn.com/v4/letter/m/edb3f5/32.png) [@Matt\_Johnson1](https://integration.keap.com/u/Matt_Johnson1)\ **Post date:** [June 23, 2021, 2:10pm UTC](https://integration.keap.com/t/rest-api-error-1020-access-denied-on-orders-endpoint/80972/7 "2021-06-23T14:10:20Z")
I have been suddenly getting this error too. Just replying to [a] share that it’s happening and [b] in the hopes I’ll get some kind of notification when it gets resolved? ---
**Author:** ![Vasanth\_Methkupalli1](https://avatars.discourse-cdn.com/v4/letter/v/b3f665/32.png) [@Vasanth\_Methkupalli1](https://integration.keap.com/u/Vasanth_Methkupalli1)\ **Post date:** [June 23, 2021, 2:39pm UTC](https://integration.keap.com/t/rest-api-error-1020-access-denied-on-orders-endpoint/80972/9 "2021-06-23T14:39:50Z")
We have had an outage on Contacts, that has now been resolved. Please let us know if the issue persists. ---
**Author:** ![bradb](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/bradb/32/13_2.png) [@bradb](https://integration.keap.com/u/bradb)\ **Post date:** [June 23, 2021, 2:41pm UTC](https://integration.keap.com/t/rest-api-error-1020-access-denied-on-orders-endpoint/80972/10 "2021-06-23T14:41:56Z")
Our normal support numbers and chat are good options. [https://help.keap.com/help/contact-support](https://help.keap.com/help/contact-support)