# Problem with email sequence

**URL:** <https://integration.keap.com/t/problem-with-email-sequence/77098>\
**Category:** Max Classic\
**Created:** [May 15, 2020, 7:44am UTC](https://integration.keap.com/t/problem-with-email-sequence/77098 "2020-05-15T07:44:50Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Peter\_Hansen](https://avatars.discourse-cdn.com/v4/letter/p/a698b9/32.png) [@Peter\_Hansen](https://integration.keap.com/u/Peter_Hansen)\
**Post date:** [May 15, 2020, 7:44am UTC](https://integration.keap.com/t/problem-with-email-sequence/77098/1 "2020-05-15T07:44:50Z")

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Campaign had three email sequence but only sent the last email, by-past the first two emails. WHY

 ![image](https://us1.discourse-cdn.com/flex019/uploads/infusionsoft1/original/2X/0/0373206972a6f66c38dca72e2fc706b1dba1e833.png)  
 ![image](https://us1.discourse-cdn.com/flex019/uploads/infusionsoft1/original/2X/c/c6d860860fb9861470e39e3d1018cd4e5c94e805.png)

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**Author:** ![Jeff\_Arnold](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/jeff_arnold/32/14802_2.png) [@Jeff\_Arnold](https://integration.keap.com/u/Jeff_Arnold)\
**Post date:** [May 15, 2020, 4:37pm UTC](https://integration.keap.com/t/problem-with-email-sequence/77098/2 "2020-05-15T16:37:07Z")

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Peter:

Everything in this screenshot looks correct.

If you want me to go into your account with partner access to review, email me directly and I’ll take a look for free.

Jeff

![email-sig-storybrand-certified-guide-60.png](https://us1.discourse-cdn.com/flex019/uploads/infusionsoft1/original/2X/b/b44e0b32c05e44619132d27268e14026b37d77b0.png)

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**Author:** ![Peter\_Hansen](https://avatars.discourse-cdn.com/v4/letter/p/a698b9/32.png) [@Peter\_Hansen](https://integration.keap.com/u/Peter_Hansen)\
**Post date:** [May 16, 2020, 6:37am UTC](https://integration.keap.com/t/problem-with-email-sequence/77098/3 "2020-05-16T06:37:50Z")

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Thanks Jeff,

I might take you up on your offer if my local Keap Partner does not get back to me soon.

Regards

Peter

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**Author:** ![DVM](https://avatars.discourse-cdn.com/v4/letter/d/46a35a/32.png) [@DVM](https://integration.keap.com/u/DVM)\
**Post date:** [May 18, 2020, 9:11pm UTC](https://integration.keap.com/t/problem-with-email-sequence/77098/4 "2020-05-18T21:11:13Z")

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Simple check, is that version the _published_ version of the campaign? That is the editor view, which may very well be quite different from the published view. Naturally, the published view is what it does. Check by clicking “Reporting” at the top center of the campaign editor page.

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**Author:** ![Jeff\_Arnold](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/jeff_arnold/32/14802_2.png) [@Jeff\_Arnold](https://integration.keap.com/u/Jeff_Arnold)\
**Post date:** [May 18, 2020, 10:18pm UTC](https://integration.keap.com/t/problem-with-email-sequence/77098/5 "2020-05-18T22:18:37Z")

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Since the items are ‘solid green’, I’d assume that this is the ‘published’ view … if unpublished, they would probably be green/grey striped – but you never know, so great suggestion to confirm it’s published.

@Peter_Hansen if you need my help, let me know.

Jeff

* * *

Jeff Arnold

4Spot Marketing • [4SpotMarketing.com](http://4SpotMarketing.com)  
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<div class="post-metadata">

**Author:** ![DVM](https://avatars.discourse-cdn.com/v4/letter/d/46a35a/32.png) [@DVM](https://integration.keap.com/u/DVM)\
**Post date:** [May 19, 2020, 11:31pm UTC](https://integration.keap.com/t/problem-with-email-sequence/77098/6 "2020-05-19T23:31:54Z")

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No, you are right, Jeff. I just did some checking and the color of those elements indicates they are published.

When elements are solid green, they have been published. When they are striped green with light green they are marked “ready”, but not yet published. When they are grey they are not marked ready and they are not published.

LOL, I guess I’m not really a color coding kind of person.
