# Outlook Plugin Issues

**URL:** <https://integration.keap.com/t/outlook-plugin-issues/61910>\
**Category:** Max Classic\
**Created:** [January 21, 2019, 10:19am UTC](https://integration.keap.com/t/outlook-plugin-issues/61910 "2019-01-21T10:19:49Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Reed\_Customer\_Servic](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/reed_customer_servic/32/10459_2.png) [@Reed\_Customer\_Servic](https://integration.keap.com/u/Reed_Customer_Servic)\
**Post date:** [October 21, 2019, 7:30pm UTC](https://integration.keap.com/t/outlook-plugin-issues/61910/2 "2019-10-21T19:30:31Z")

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Aaaaannnnnd as usual, crickets.

I did find the solution on this thread. Hope it helps!

> [@Infusionsoft Sync For Outlook not appearing in outlook but appears as a separate window](https://integration.keap.com/t/infusionsoft-sync-for-outlook-not-appearing-in-outlook-but-appears-as-a-separate-window/53420/5):
>
> Here’s the resolution. I have confirmed with a client as I had an additional application behaving in the same manner. Very irritating indeed. This is not an issue relating to the Infusionsoft Addon itself, but an issue with the latest outlook update. See the screenshot below for the configurations in Outlook to resolve the display issue. In addition, be sure to set your IS sidebar display preference too. Once complete, be sure to close outlook and restart.

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_[View the full topic](https://integration.keap.com/t/outlook-plugin-issues/61910)._