# Our Campaign Builder is bringing up an error message unable to initialize builder?

**URL:** <https://integration.keap.com/t/our-campaign-builder-is-bringing-up-an-error-message-unable-to-initialize-builder/73970>\
**Category:** Pro and Max\
**Created:** [January 15, 2020, 6:54am UTC](https://integration.keap.com/t/our-campaign-builder-is-bringing-up-an-error-message-unable-to-initialize-builder/73970 "2020-01-15T06:54:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Katrina\_Krueger](https://avatars.discourse-cdn.com/v4/letter/k/f17d59/32.png) [@Katrina\_Krueger](https://integration.keap.com/u/Katrina_Krueger)\
**Post date:** [January 15, 2020, 6:54am UTC](https://integration.keap.com/t/our-campaign-builder-is-bringing-up-an-error-message-unable-to-initialize-builder/73970/1 "2020-01-15T06:54:51Z")

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We can not access Campaign Builder for some reason nor edit previous campaigns? Could you please help us urgently.

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**Author:** ![Jet\_Cowan](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/jet_cowan/32/11231_2.png) [@Jet\_Cowan](https://integration.keap.com/u/Jet_Cowan)\
**Post date:** [January 23, 2020, 9:50pm UTC](https://integration.keap.com/t/our-campaign-builder-is-bringing-up-an-error-message-unable-to-initialize-builder/73970/2 "2020-01-23T21:50:24Z")

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That sounds like you need to call in to tech support on that one.

[https://help.keap.com/help/contact-support](https://help.keap.com/help/contact-support)