# Not active account

**URL:** <https://integration.keap.com/t/not-active-account/60181>\
**Category:** Pro and Max\
**Created:** [December 28, 2018, 11:19am UTC](https://integration.keap.com/t/not-active-account/60181 "2018-12-28T11:19:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Marta\_Klejman](https://avatars.discourse-cdn.com/v4/letter/m/45deac/32.png) [@Marta\_Klejman](https://integration.keap.com/u/Marta_Klejman)\
**Post date:** [December 28, 2018, 11:19am UTC](https://integration.keap.com/t/not-active-account/60181/1 "2018-12-28T11:19:05Z")

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My account is not active:

I get this message:  
You are not authorized to access this Infusionsoft account.

If you are a user of this account, please go to [Account Central](https://accounts.infusionsoft.com/app/central/home) to connect this account to your ID.

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<div class="post-metadata">

**Author:** ![martinc](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/martinc/32/14_2.png) [@martinc](https://integration.keap.com/u/martinc)\
**Post date:** [December 31, 2018, 7:26pm UTC](https://integration.keap.com/t/not-active-account/60181/2 "2018-12-31T19:26:35Z")

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@Marta_Klejman, you will want to contact support for any account-related issues: [https://www.infusionsoft.com/contact](https://www.infusionsoft.com/contact)