# Missing almost all contacts

**URL:** <https://integration.keap.com/t/missing-almost-all-contacts/76412>\
**Category:** Pro and Max\
**Created:** [April 21, 2020, 8:14am UTC](https://integration.keap.com/t/missing-almost-all-contacts/76412 "2020-04-21T08:14:07Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Julie\_Christensen](https://avatars.discourse-cdn.com/v4/letter/j/f19dbf/32.png) [@Julie\_Christensen](https://integration.keap.com/u/Julie_Christensen)\
**Post date:** [April 21, 2020, 8:14am UTC](https://integration.keap.com/t/missing-almost-all-contacts/76412/1 "2020-04-21T08:14:07Z")

</div>

I had over 1300 contacts and when I logged on tonight there are 186 total lifetime?

---

<div class="post-metadata">

**Author:** ![Andy\_Wroe](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/andy_wroe/32/308_2.png) [@Andy\_Wroe](https://integration.keap.com/u/Andy_Wroe)\
**Post date:** [April 21, 2020, 8:42am UTC](https://integration.keap.com/t/missing-almost-all-contacts/76412/2 "2020-04-21T08:42:56Z")

</div>

Hi @Julie_Christensen - that sounds VERY odd, unless you have a filter on your list then there are only a few possibilities. Either a user has deleted them OR a major error has occurred. I have NEVER in my years working on Keap and Infusionsoft had contacts ‘go missing’ if thats any comfort.

I would contact support immediately for them to look into this for you, their contact details are [here](https://help.keap.com/help/contact-support)

Sorry can’t be more help

Andy

---

<div class="post-metadata">

**Author:** ![Julie\_Christensen](https://avatars.discourse-cdn.com/v4/letter/j/f19dbf/32.png) [@Julie\_Christensen](https://integration.keap.com/u/Julie_Christensen)\
**Post date:** [April 24, 2020, 6:54am UTC](https://integration.keap.com/t/missing-almost-all-contacts/76412/3 "2020-04-24T06:54:57Z")

</div>

Thanks Andy!

I’m not sure how it happened, but they restored them finally today.

---

<div class="post-metadata">

**Author:** ![Julie\_Christensen](https://avatars.discourse-cdn.com/v4/letter/j/f19dbf/32.png) [@Julie\_Christensen](https://integration.keap.com/u/Julie_Christensen)\
**Post date:** [April 26, 2020, 6:13am UTC](https://integration.keap.com/t/missing-almost-all-contacts/76412/4 "2020-04-26T06:13:27Z")

</div>

Hi Andy, I wonder if you could help me with something? I imported one of my sales team’s contacts yesterday, but when it came to the part where you have to match fields I did and no problem there; yet when I checked the other 9 in the list I wanted to change owner to owner and it filled with do not import and would not let me change it. Two - fold question… 1 Why? 2 Now do I have to go in and assign each contact to the owner manually? They may not all get put into a campaign per se just tasks for follow up I’m confused.

---

<div class="post-metadata">

**Author:** ![Andy\_Wroe](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/andy_wroe/32/308_2.png) [@Andy\_Wroe](https://integration.keap.com/u/Andy_Wroe)\
**Post date:** [April 27, 2020, 7:31am UTC](https://integration.keap.com/t/missing-almost-all-contacts/76412/5 "2020-04-27T07:31:16Z")

</div>

@Julie_Christensen- that sounds strange, unfortunately its one of those I’d have to see I can’t think why it wouldn’t allow you to assign fields it had prematched.

Best bet is talk to support.

Sorry

Andy