# Merging Keap and Outlook

**URL:** <https://integration.keap.com/t/merging-keap-and-outlook/73170>\
**Category:** API Q&A\
**Tags:** email-design\
**Created:** [November 28, 2019, 5:09pm UTC](https://integration.keap.com/t/merging-keap-and-outlook/73170 "2019-11-28T17:09:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Ken\_Prevost](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/ken_prevost/32/10314_2.png) [@Ken\_Prevost](https://integration.keap.com/u/Ken_Prevost)\
**Post date:** [November 28, 2019, 5:09pm UTC](https://integration.keap.com/t/merging-keap-and-outlook/73170/1 "2019-11-28T17:09:32Z")

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When I started with Infusionsoft, there was a link to Outlook. My emails would go out through Infusionsoft and replies would come in through Outlook which would then be transferred to Infusionsoft. I believe that this Infusionsoft-Outlook is no longer available, and the replies coming in through Outlook have to be copied manually or not at all. So at present, my CRM is incomplete. Is there a solution? Is it possible to run the email through Infusionsoft and drop Outlook?

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**Author:** ![John\_Borelli](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/john_borelli/32/11880_2.png) [@John\_Borelli](https://integration.keap.com/u/John_Borelli)\
**Post date:** [November 29, 2019, 1:29pm UTC](https://integration.keap.com/t/merging-keap-and-outlook/73170/2 "2019-11-29T13:29:10Z")

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Since Infusionsoft uses an already existing email of your choice, it doesn’t have complete symmetry with email clients, even outlook. There have been some work on plugins and I think there was an update not long ago about outlook. There is a plugin that is not compatible with the mac client version of outlook you could try:

[https://help.infusionsoft.com/help/install-infusionsoft-sync-for-outlook](https://help.infusionsoft.com/help/install-infusionsoft-sync-for-outlook)

We’re talking about a user’s email correct? There is a section under each user that has a tab for linking smtp/pop3 accounts:

 ![image](https://us1.discourse-cdn.com/flex019/uploads/infusionsoft1/original/2X/1/189c15704d437b8028bd4c33f466595ff2e59514.png)