# Issue with Shipping Details
**URL:** https://integration.keap.com/t/issue-with-shipping-details/50323
**Category:** API Q&A
**Created:** [August 22, 2018, 11:34pm UTC](https://integration.keap.com/t/issue-with-shipping-details/50323 "2018-08-22T23:34:08Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@pagedesigner](https://integration.keap.com/u/pagedesigner)
#### Post date: [August 22, 2018, 11:34pm UTC](https://integration.keap.com/t/issue-with-shipping-details/50323/1 "2018-08-22T23:34:08Z")
Hi guys plz help me i have an issue with order retrieve, im Retrieve an Order using GET method ref: [https://developer.infusionsoft.com/docs/rest/#!/E-Commerce/getOrderUsingGET](https://developer.infusionsoft.com/docs/rest/#!/E-Commerce/getOrderUsingGET)
the shipping info is showing NULL but when i check the order details in IS, it does have shipping details, (this issue is for subscription invoices only)
```
"shipping_information": {
"id": 1087484,
"first_name": null,
"middle_name": null,
"last_name": null,
"company": null,
"phone": null,
"street1": null,
"street2": null,
"city": null,
"state": null,
"zip": null,
"country": null
}
```
---
### Author:  [@Nicholas\_Trecina](https://integration.keap.com/u/Nicholas_Trecina)
#### Post date: [August 22, 2018, 11:59pm UTC](https://integration.keap.com/t/issue-with-shipping-details/50323/2 "2018-08-22T23:59:02Z")
Hi @pagedesigner, this was a known issue that recently had a fix deployed for it. Do you know when this order was created? The fix was not retroactive meaning only subscriptions created from the deployment date forward will be corrected.
---
### Author:  [@pagedesigner](https://integration.keap.com/u/pagedesigner)
#### Post date: [August 23, 2018, 2:19am UTC](https://integration.keap.com/t/issue-with-shipping-details/50323/3 "2018-08-23T02:19:52Z")
im checking orders created on and before 08/21/2018, another thing, the “Status” in API calls shows “DRAFT” but the actual order is “PAID” in IS?
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### Author:  [@pagedesigner](https://integration.keap.com/u/pagedesigner)
#### Post date: [August 23, 2018, 8:57am UTC](https://integration.keap.com/t/issue-with-shipping-details/50323/5 "2018-08-23T08:57:50Z")
i don’t think this issue is resolved, i just checked latest invoice it showed NULL shipping fields
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### Author:  [@Nicholas\_Trecina](https://integration.keap.com/u/Nicholas_Trecina)
#### Post date: [August 23, 2018, 5:31pm UTC](https://integration.keap.com/t/issue-with-shipping-details/50323/6 "2018-08-23T17:31:43Z")
Is this the latest invoice in a subscription that existed before the bug was fixed? If you are seeing this on a newly created subscription then the issue may not be resolved and I would suggest submitting a support case so that we can look into the issue deeper.
I would also suggest creating a support case for the other issue you noticed regarding the Status showing as “DRAFT”.
---
### Author:  [@pagedesigner](https://integration.keap.com/u/pagedesigner)
#### Post date: [August 23, 2018, 5:33pm UTC](https://integration.keap.com/t/issue-with-shipping-details/50323/7 "2018-08-23T17:33:43Z")
Yes these are for new subscriptions, im going to submit the case, thanks
---
### Author:  [@pagedesigner](https://integration.keap.com/u/pagedesigner)
#### Post date: [August 23, 2018, 5:58pm UTC](https://integration.keap.com/t/issue-with-shipping-details/50323/8 "2018-08-23T17:58:26Z")
> [@pagedesigner](#):
>
> im checking orders created on and before 08/21/2018, another thing, the “Status” in API calls shows “DRAFT” but the actual order is “PAID” in IS?
Case Number
01291075
can you tell me whats the difference of following events in Rest hooks:
(invoice.add", “invoice.delete”,“invoice.edit”) and (“order.add”,“order.delete”,“order.edit”) ?
---
### Author:  [@pagedesigner](https://integration.keap.com/u/pagedesigner)
#### Post date: [August 24, 2018, 5:53pm UTC](https://integration.keap.com/t/issue-with-shipping-details/50323/9 "2018-08-24T17:53:09Z")
its also having same issue if i use PHP method described here [xml-rpc - Keap Developer Portal](https://developer.infusionsoft.com/docs/xml-rpc/) to pull subscription invoice details