# Is PayPal refund handled by Infusionsoft?

**URL:** <https://integration.keap.com/t/is-paypal-refund-handled-by-infusionsoft/52407>\
**Category:** Pro and Max\
**Created:** [September 15, 2018, 11:00pm UTC](https://integration.keap.com/t/is-paypal-refund-handled-by-infusionsoft/52407 "2018-09-15T23:00:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Yasmina\_Ykelestam](https://avatars.discourse-cdn.com/v4/letter/y/a88e57/32.png) [@Yasmina\_Ykelestam](https://integration.keap.com/u/Yasmina_Ykelestam)\
**Post date:** [September 15, 2018, 11:00pm UTC](https://integration.keap.com/t/is-paypal-refund-handled-by-infusionsoft/52407/1 "2018-09-15T23:00:26Z")

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Does InfusionSoft issue the refund on paypal or is the actual refund processed manually on paypal after ? I’ve done a refund on infusion but it’s not showing as refunded on paypal yet so I am guessing it must be done manually on paypal ?

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**Author:** ![martinc](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/martinc/32/14_2.png) [@martinc](https://integration.keap.com/u/martinc)\
**Post date:** [September 17, 2018, 5:22pm UTC](https://integration.keap.com/t/is-paypal-refund-handled-by-infusionsoft/52407/2 "2018-09-17T17:22:21Z")

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It would be on PayPal’s side. Then just [make an adjustment](https://classic-infusionsoft.knowledgeowl.com/help/balance-a-customers-account-that-was-refunded-outside-of-infusionsoft) in Infusionsoft.