# Infusionsoft User is not able to see her ID and unable to proceed into the application

**URL:** <https://integration.keap.com/t/infusionsoft-user-is-not-able-to-see-her-id-and-unable-to-proceed-into-the-application/66053>\
**Category:** Max Classic\
**Tags:** company-management\
**Created:** [March 7, 2019, 11:18am UTC](https://integration.keap.com/t/infusionsoft-user-is-not-able-to-see-her-id-and-unable-to-proceed-into-the-application/66053 "2019-03-07T11:18:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Cheere\_Bee\_May\_Taclu](https://avatars.discourse-cdn.com/v4/letter/c/ed655f/32.png) [@Cheere\_Bee\_May\_Taclu](https://integration.keap.com/u/Cheere_Bee_May_Taclu)\
**Post date:** [March 7, 2019, 11:18am UTC](https://integration.keap.com/t/infusionsoft-user-is-not-able-to-see-her-id-and-unable-to-proceed-into-the-application/66053/1 "2019-03-07T11:18:16Z")

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![Cheree%20issue](https://us1.discourse-cdn.com/flex019/uploads/infusionsoft1/original/2X/5/504fadf9cd741134d08e1b655de44155322720fd.jpeg) ![Cheree%20issue](https://us1.discourse-cdn.com/flex019/uploads/infusionsoft1/original/2X/5/504fadf9cd741134d08e1b655de44155322720fd.jpeg)

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**Author:** ![martinc](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/martinc/32/14_2.png) [@martinc](https://integration.keap.com/u/martinc)\
**Post date:** [March 7, 2019, 10:29pm UTC](https://integration.keap.com/t/infusionsoft-user-is-not-able-to-see-her-id-and-unable-to-proceed-into-the-application/66053/2 "2019-03-07T22:29:20Z")

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@Cheere_Bee_May_Taclu, I’m going to private message you for some details

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**Author:** ![Suman\_Dhar](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/suman_dhar/32/10388_2.png) [@Suman\_Dhar](https://integration.keap.com/u/Suman_Dhar)\
**Post date:** [June 3, 2019, 1:47pm UTC](https://integration.keap.com/t/infusionsoft-user-is-not-able-to-see-her-id-and-unable-to-proceed-into-the-application/66053/3 "2019-06-03T13:47:15Z")

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Hey @martinc! I’m facing the same issue, can you help me out too?

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**Author:** ![Suman\_Dhar](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/suman_dhar/32/10388_2.png) [@Suman\_Dhar](https://integration.keap.com/u/Suman_Dhar)\
**Post date:** [June 3, 2019, 1:48pm UTC](https://integration.keap.com/t/infusionsoft-user-is-not-able-to-see-her-id-and-unable-to-proceed-into-the-application/66053/4 "2019-06-03T13:48:22Z")

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@Cheere_Bee_May_Taclu Do you know this can be resolved? TIA

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**Author:** ![martinc](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/martinc/32/14_2.png) [@martinc](https://integration.keap.com/u/martinc)\
**Post date:** [June 3, 2019, 4:15pm UTC](https://integration.keap.com/t/infusionsoft-user-is-not-able-to-see-her-id-and-unable-to-proceed-into-the-application/66053/5 "2019-06-03T16:15:38Z")

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Hi, @Cheere_Bee_May_Taclu Please contact our technical support…either via phone or chat. Usually, they just need to resend your invitation email, which is something that I don’t have access to on my end, unfortunately.  
[https://help.infusionsoft.com/help/contact-support](https://help.infusionsoft.com/help/contact-support)

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**Author:** ![Suman\_Dhar](https://sea1.discourse-cdn.com/flex019/user_avatar/integration.keap.com/suman_dhar/32/10388_2.png) [@Suman\_Dhar](https://integration.keap.com/u/Suman_Dhar)\
**Post date:** [June 4, 2019, 6:11am UTC](https://integration.keap.com/t/infusionsoft-user-is-not-able-to-see-her-id-and-unable-to-proceed-into-the-application/66053/6 "2019-06-04T06:11:24Z")

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Hey @martinc [Image 2019-06-03 at 6.12.34 PM](https://cl.ly/eef5cb274675) If you notice I can’t see the Top bar to contact the support via chat while calling from India could be a lot expensive to your support. Can you patch me up with an email support agent?